Superstarcarwashaz Reviews

Name: Superstarcarwashaz
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 1.36

Unlimited Car Washes Super Star Car Wash

All

superstarcarwashaz.comVisit Official Website

1.36

22 reviews

Very Poor Rating

Based on authentic user experiences

Rated 1.36 out of 5 by 22 Happy Customers

Seymour Butts

7304 reviews

N/A

5 months ago

3 800 In Damage

June 29 2023 at approximately 3 pm I was motioned by an employee onto the conveyer of the Super Star Car Wash at 1350 South Melrose Drive Vista I put my car in neutral as instructed and allowed the conveyer to pull my car into the wash At that point my windshield was covered with foam restricting my visibility to zero feet A few minutes later I felt my car hit the pickup truck in front of me I cleared the windshield of foam and saw an attendant had stopped the wash and was talking with the driver in front of me whose brake lights were on Upon exiting the wash the driver in front of me drove away I pulled around to the side of the wash and informed the manager my car had sustained damage and that I suspected the driver in front of me braked causing the accident I filed an incident report with the wash indicating this and the manager dissuaded me from calling the police to file a report The manager informed me that video indicated it was in fact a MALFUNCTION of the car wash and that a roller had held the pickup back while the conveyer dragged me into the rear of the pickup He indicated corporate would be in touch June 30 I received an email from Stephanie M of Super Star Car Wash informing me they would investigate claim 149658 and a decision would be forthcoming I thanked her for her prompt response Also on June 30 I went back to the wash to take a picture of the incident report because I had neglected to do so The manager again was very up front saying it was a malfunction and corporate would take care of the damage Ms M emailed me once a week saying a decision would be forthcoming Each time I asked her not to destroy the video evidence of the accident I also received a preliminary verbal estimate to repair the damage of at least 2 500 July 24 I emailed Ms M that due to her nonresponsiveness I would be moving ahead with formal steps to get Super Star Car Wash to take responsibility so I can begin repairing my vehicle I gave her one week to respond which she did not do July 31 I filed a claim with my insurance company and a complaint with the BBB While my car was finally being repaired by my insurance company and triggered by the BBB complaint Ms M emailed me to submit three estimates with the caveat that they still did not admit liability My car was repaired at a cost of 3 800 to my insurance company They will subrogate for me to recover cost of repairs at this point however I still had to pay a 500 deductible out of pocket I would like Super Star Car Wash to send me a check for 500 which is more than fair considering I am not charging them for the rental car I needed during repairs They have my address

Matt Ringe

CREDIT CARD FRAUD

I opened a membership to this car wash Its one where you drive up and it recognizes your license plate and you drive in After the 3rd time in a row of it not being able ti recognize my car I went inside to cancel Only to find out that they had my credit card attached to someone else s account Canceled immediately Now months later I find out they are STILL charging me for someone else s account AND have opened a second account in my name that has never been used Manager sees the mistake and refuses to help in any way other than just doing thr can cancel Refused to get in touch with customer service or corporate for me Just gave me an email address and sent me away Straight up credit card fraud

Pete Cinquemani

Over a year and still can t cancel

It s been over a year and I can no cancel my membership I ve been given wrongly written e mail address to not work in my attempt for cancellation and even sending to the correct one i am still being charged Reading the other person s experiences I realize how badly managed of a company this is and only taking people s money and not taking care of its customers

Mike Hilburn

They signed me up for subscription

They signed me up for subscription without my consent with a price that doesn t match ANY of their subscription awful company

Kimberly MIller

Car was still filthy

The car was not washed well at all I took the car through the E Vista WAy Vista CA 92084 location twice in the past week and it came out covered in bird poop all over This location has a very defective cycle and the brushes barely touch my car

Sophia

Worst wash ever

If I could give less stars I would I use to always bring my truck to this location and when my wife asked where we could take the 4Runner to get detailed I said I know where to go We brought my wife s 4runner to this location to get a wash and detail after a camping trip We specifically asked for no armorall because we live down a 5 mile dirt road in New River AZ and armorall just makes everything look worse after a dirt road Not only did they armorall the entire inside and outside but they did the tires the wheels and all the metal on the exterior of the truck When we talked to Mike the salesman he wrote no armorall on the window After 3 5 hours and 250 00 they wanted to re-wash the truck When I returned to the wash to complain I also noticed that the driver side mirror had been broke Dominic the manager was nowhere to be found So now I m out 250 00 plus I have a broken mirror and Dominic is unwilling to even refund my money This place is a joke and I will never return and I will make sure to tell everyone I know to beware of this company as they not only break your vehicle but they do a horrible job and are very over priced Please see photos and let me know if you would pay money for this

Harald Wuensch

Purchased annual pass at the new

Purchased annual pass at the new location on Grant Rd Tucson when they first opened I went in an equipment failure did no allow water to get on brushes and brushes spinning on dry paint Went in again and did a decent job 1st was after purchasing annual pass- same problem no water After many cars went through with out water including mine-manager realized he failed to turn on water pump Every can before mine and mine didn t get cleaned Absolutely unacceptable

Debra Oliver

No corporate Integrity

They charged my two of my cards for over 2 years for one vehicle After auditing my account and bringing it to their attention after 7 months of back and forth they are now ignoring me This is over 1000 they owe and will not correct the issue Not to mention the all the emails and time