Support Reviews

Their support is one of the worst

Their support is one of the worst around They don t read your replies to the tickets and every reply seems as though it s a standard one every single time It feels as though it s shipped off to a low-cost labour country with English as a second language with the sole purpose of frustrating a customer into giving up and not bothering them again

I purchased a wireless logi keyboard

I purchased a wireless logi keyboard from Apple 10 months ago and the thin rubber pieces around the speakers and buttons have expanded into a loop and one has already broken I took this back to Apple and they told me i have to deal with Logitech direct I have tried several times to file a warranty claim on line over the past month and it takes you round in circles so that you can never send a message and live chat just lists loads of issues but no person chat Would not recommend

Be advised that this new MX keyboard

Be advised that this new MX keyboard is not yet released - email by Logitech Support Joyce O Logitech Chat after putting me on hold many times pretending to be researching the issue had no idea I already ordered the keyboard before their advice online and it arrived Ignorant morons with a big ego Both my Logitech K800 keyboard and my MX Master 2 mouse gave up after 2 years No refund no excuses no replacement

Absolutely worthless support

Absolutely worthless support Sent over 1 5 hours waiting for support on my keyboard setting that wasn t covered in their on-line Q A and never did get an answer Finally gave up

Worst Customer Support there is in the world No doubt

Was advised by the store I bought the headset from to contact Logitech support directly rather than passing through them Worse mistake ever been waiting for 4 hours in live chat and the worst part is the whole 4 hours there was a support agent that replied maybe 2 times during the whole 4 hours and didn t reply to my problem a single time Will for sure chargeback this purchase

EXTEMELY poor customer support

EXTEMELY poor customer support Hard to file a warranty claim on the website Opened the chat support only to find a bot that doesn t work properly Finally got through to a human After a long explanation of my device issue and back and forth the agent sent a ticket number and then proceeded to direct me to file a warranty claim with the place I purchased from which is Logitech s OFFICIAL store on Lazada ecomm platform Disappointing support efficiency coming from a large corporation

Terrible Customer Support Service of Logitech

The Customer support service of Logitech should be called rather Service of elaborate mockery of customers They even don t make effort to read customers trouble Instead they will collect you data send you repeating requests They show that they don t trust you Approach is formal and the is no such a feeling if they really want to help you They rather want to get rid of you with any complaints

Atrocious

Atrocious Faulty software poor search navigation on support site Keeps cycling you back to the what it looks like when it works rather than acknowledging there could be a problem Live chat isn t Doesn t recognise the imperative S N it asks for anyway Would give 0 5 if that was possible