Talkdesk Reviews

Talkdesk is an all-in-one contact

Talkdesk is an all-in-one contact center solution Using it we re able to manage inbound and outbound calls plus track performance metrics Talkdesk is absolutely critical to our company s day-to-day operations

Talkdesk has really helped my support

Talkdesk has really helped my support team work remotely from anywhere without any disruption to our customers Our speed of service has only gotten better

Very Reliable and Efficient Recording

I ve used TalkDesk for almost a year now and I ve found it to be incredibly reliable TalkDesk offers myself and my team the ability to communicate with our guests quickly and effectively during urgent time-sensitive situations We care able to track performance including how much time agents are spending resolving issues which has been useful when creating a staffing structure and training The recoded calls help us provide ongoing feedback to our agents we learn develop as a team My one note of feedback would be that we are not able to make outgoing calls if there is an incoming call which can sometimes be challenging to work around if we are trying to reconnect with someone urgently Other than that I am a big fan of TalkDesk and would highly recommend

The best call center software

Talkdesk makes it easy to operate nationwide from a single office space Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem

Excellent platform for connecting with customers

Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone chat and email It provides well developed tools to monitor performance and deep integration across the various apps The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic

Great tool

Great toolI m available everywhere My customers cannot identify if I m working from the office or from home

Distributed VOIP that Simply Works

Talkdesk is a simple intuitive way to connect staff regardless of physical location The service is seamless to the caller and lets us get our work done without needing to be tied to a physical location

Excellent

Excellent though there are problems sometimes like one-way audio I believe it does not from the app its from hardware But when we talked about the usability of the platform that s excellent