Thecarfinancehub Reviews

Well all was good until I d had the car 4 months and it broke down 15 03 24 on a busy motorway in rush hr traffic I got it recovered by the AA to my home address as no garages open The next day I contacted the manager I think he only works 1 to 2 days a week as I always get auto messages saying hes off until the next week He leaves his minions to deal with the problem and they have no clue authority So on their request i was told they d booked it into a garage I told them I didn t like this garage When I got my car recovered again they hadn t booked it in The garage could find no fault codes and kept my car 2 days without fixing it because it hadn t been booked in Kris then told me I would have to get it recovered to another garage which is about 10 miles away at a cost to me I have now missed 5 days of work and had additional expenses I am self employed They haven t clarified if I will have my car returned or fixed and have refused a curteosy car I will update this as its ongoing Honestly what a farce this company is Update 20 3 24 I ve had to escalate this complaint as at 1130 my car was still not recovered Later got a call asking me to remove my review which i won t do The guy then hung up on me when I said I won t Honestly I m now waiting for them to say the repair is not covered under the warranty Please people do what I should have done read these reviews and go elsewhere Update OK so as I expected they say it was my fault and I have to recover the car However they won t tell me where the car is until I take down the negative reviews So this is going onto the 7th day now with nothing done They even tried to tell me that the AA and my insurance would cover what they say is me putting petrol Into a diesel engine I d had a mobile mechanic and a garage check this and it didn t come back as that I ve had stress all week from them and they refuse to take the car back So ive had to contact Nissan the police and a small claims court it is Oh and I still haven t received the v5Update 21 03 24Matt was still withholding the repair garages details until I took the reviews down I have every call recorded so the proof is there I took them down but reposted This is all truth and people need to k ow who they are dealing with Honestly Yes it turned out to be my error but withholding where the garage was and causing me this much stress and costs was not necessary You are a nasty argumentative man Matt and have no social conscience I regret the day I trusted your company and bought this car This could have been sorted in a day or so and I wouldn t have had to lose out on a week of wages and had my child disappointed as she missed out on expensive private lessons Date of experience 18 March 2024

Wish I d never found these guys on line they re all over you when buying but after they ve had your money they just don t want to know I initially had to wait 2 weeks to collect the car as they were waiting on a new part for the roof bars which never arrived Then they promised to post it on to me when they got it and surprise surprise still nothing Then the car started flashing engine codes I took the vehicle into my local garage for repair only to find out both the Adblue tank and the Eloys tank where both virtually empty making the full vehicle check that the garage claims a bit unbelievable in my eyes In the end I had to raise a complaint with the finance company to try and get some answers as you can guess none of this was covered by the warranty The car has now got another fault with the brake system sensor Oh and just to add more lies they told the complaint handler that the part did turn up but it was damaged so I am still waiting it s only been 3 months so far what an absolute joke this place is Please be careful dealing with this company

I bought a vauxhall mokka from here in May 2024 I paid 9000 in cash so there was no finance Since having the car from the first week there has been issue after issue with the car I ring up to get the car fixed under warranty which by the way 4 months on I still don t have the paperwork for no one rings you back so you can never get anything sorted with them It was MOTd which was dodgy because it needed all 4 new tyres they were all failures and in bad condition The rear washer jet has never worked since having the car The air con needed to be re gassed and has since developed a leak so that needs fixing Was told it had been serviced but 2 months of having the car the service light came on so I paid for a full service 3 months later the wipers stopped working needed a new wiper motor so paid for that 4 months on the battery died so it s had a new battery fitted The latest thing to go wrong is the timing chain tensioner causing a God awful rattle my local garage said best to get the timing chain replaced at the same time so get the whole lot done and that will cost 1700 as the engine needs lifting out I m now in contact with Trading standards and will be contacting the AA who these clowns are members of to report the cars are not fit for purpose and certainly not quality assured My advice is for anyone thinking of buying a car from The car finance hub is don t bother because once they have your money they don t care about you after that

I bought a Mokka in November 2024 no V5c was given was told by Kris Scarlett that he would get this sorted and i would received the document within 6 weeks 6 weeks later no sign on the V5c so I rang DVLA and they informed me that no such request had been made so I contacted Kris after a few messages he got back to me saying that he had misplaced the document and will send a V62 form to DVLA 3 weeks later no sign of the document so once again contacted DVLA and what a surprise no V62 has been sent to them I again messaged Kris and now completely ignoring my messages He needs to grow some balls and tell the truth Time wasters