Thecarfinancehub Reviews

I took a car from them a month ago I don t recommend it because I had some problems with them -I waited 2 weeks for the car to be ready -After those 2 weeks I received the car with the rear bumper pushed inside and the driver s door badly painted I tried to work this out with them not knowing exactly how much it would cost they told me it would go to polish and I accepted a compensation of 100 when in fact it costs over 500 to be done well and look like a car -The car came with a broken drive shaft and their 3-month warranty is a maximum of 500 pounds and the repair costs much more -I asked him to make my v5 on my behalf a few days after my car came He told me to wait a while because dvla is busy the month passed I contacted him and asked him what was happening he told me to wait another week 2 weeks passed and nothing I have the impression that they also put the wrong address because the warranty is in the wrong house number I tried to contact them again but they don t even answer my email

I purchased and collected an Audi A4 on 6th April 2024 paying 16 000 Prior to the sale and during collection the service was very good Unfortunately following the sale and collecting the car the service was non existent Firstly on driving the car home I noticed there was an issue with the air conditioning not working on the passenger side I reported the issue on the Monday the first working day following collection on the Saturday I was advised someone would get back to me with the address of a local garage I could take the car to be looked at Nobody got back to me Following three emails requesting support with the issue no replies were received On three occasions when I called the garage on each occasion I was advised the manager was either on the sick or on holiday and emails are not being opened and read Secondly the car was sold with an external warranty included in the selling price and as part of the AA standard policy as advertised with the vehicle on their website At the time of purchasing the car I was advised I would receive the warranty details approximately a week after purchase I never received any warranty details or communication This was mentioned in each email I sent and each call I made I have waited over four months for a reply and communication regarding the issue I reported and the promised warranty for the car I purchased Sadly following the sale of the car the garage or staff have no interest in providing any customer service or fulfilling the sales contract in terms of the promised warranty I would certainly not recommend or purchase from this garage again and will be contacting the AA car standard and approved code they advertise to be part of Neil Smith