The overall customer experience is sharply divided between highly positive and severely negative reviews, indicating inconsistent service quality. Many customers praise the exceptional, friendly, and professional service from specific staff members like James, Emma, and Jimmy, who are frequently noted for going above and beyond. The financing and car acquisition process is repeatedly described as simple, quick, easy, and hassle-free, with approvals and deliveries often happening within days. Delivery service is generally viewed positively, with cars brought to the customer's door by polite staff. However, a significant number of customers report catastrophic after-sales service, with the company becoming unresponsive and unhelpful once the sale is complete. Major complaints involve the sale of cars with serious mechanical faults, missing documentation like V5C logbooks and MOT certificates, and failure to honour warranties or refund promises. The product quality is highly variable, with many receiving perfect cars while others report receiving unroadworthy vehicles with undisclosed damage or critical failures. The returns or problem-resolution policy appears ineffective, with numerous customers citing ignored communications and unresolved issues leading to financial loss and legal threats. Overall satisfaction is therefore polarised, heavily dependent on whether the customer encountered post-purchase problems.
What customers love
- Simple, quick, and hassle-free finance and
- Reliable and convenient door-to-door car delivery
- Ability to secure finance and source
Common concerns
- Sale of faulty, unroadworthy, or misrepresented
- Failure to provide essential documentation (V5C
- Failure to honour warranties, refunds, or
Last updated 4 months ago
