Thepalletnetworkltd Reviews

very prompt and courteous

delivered 8 heavy battereis today on a pallet Knew my location and phoned before very prompt and courteous

The man that delivered my package

The man that delivered my package was so nice and had so much patience 10 10 customer service

Please dont use this company it has

Please dont use this company it has been an appalling Experience I have been waiting 3 weeks for the delivery of a stove I was told on 3 occasions it was coming and waited all day and no delivery and no phone calls or update Nobody takes responsibility for the delivery I would gove this company a minus 10 dreadful

Absolutely Terrible and they don t care

This network is the worst network I have ever used Pallets get double stacked even if they are clearly something that shouldn t be stacked on This causes damage that they then blame on the receiver They proclaim to give you 20 minutes to unload and check pallets but try checking more than one pallet in that time and that s if the driver can be bothered to hang around They just don t care about your goods and this is at their hubs Even if goods get to the hub it s likely to leave damaged Use Palletways instead because they are fantastic and treat it as their own Palletways actually care I can only choose one date but this experience was ongoing and I left as soon as I found an alternative

Driver blocked my drive for over 10mins

Driver blocked my drive for over 10mins even though there was plenty of parking on the street including outside the address that he was delivering to When I asked him to move he just ignored me absolutely disgusting behaviour when I was trying to get to my hospital appointment and ended up calling up a friend to pick me up which added stress The reg was YC22EVM hopefully you ll have a chat with driver and provide some training on how to park

TPN Poor Company with Angry Drivers

We had some shelving delivered from BigDug BigDug use TPN for their courier deliveries The delivery guy was obnoxious Part of the delivery was damaged so I said I wouldn t accept delivery as advised by the supplier BigDug At this point the delivery driver got VERY angry PUT SIMPLY be very wary of using TPN or taking delivery from one of their drivers or subcontractors If I was BigDug I d use someone other than TPN as they are clearly damaging your business

Terrible delivery company avoid

I had a delivery scheduled for over a month by sister company Pallet plus who do not have a trust pilot account to comment on I had arranged for the delivery to be there the day before my builder required the materials On the day of the delivery I did not receive any notification that delivery would not be happening or any contact whatsoever At 16 30 I called the company who I bought the materials for who in turn contacted pallet plus I then received a phone call from pallet plus stating the delivery would not happen but it would be there before 10 30 the next day My builder subsequently started his day as normal waiting for the delivery By 10 30 the delivery has not arrived again no contact had been made to say it wouldn t be coming So I phoned pallet plus who said the delivery would be there by 13 00 Again 13 00 came and went and no delivery and no contact The delivery didn t come until 14 20 by which time my builder had gone home I m having to pay my builder a whole days work due to the incompetence of this company When I asked to complain they said that I couldn t and I would have to go through the company I bought the materials for They have attempted to complain but pallet plus said because delivery was completed they don t take complaints Do not use this company

If there was a nought rate on here

If there was a nought rate on here that is what I would give to TPN Disgusting company Had a delivery today and the guy brought a pallet to the front of the house I waited to see what he would do as there was no way that I could lift the heavy bags of pebble stones from the pallet due to my being petite He then said I cannot help you lift the bags of stones as we are not allowed to I was not sure what to do so I left it there and tried to work out what I could do as I thought that they needed to come off the pallet so the delivery guy could take the pallet away I could not believe it He then said The pallet stays with you WHAT DISGUSTING I even gave him 5 what a mug I am Please avoid them at all costs

Zero stars really

Zero stars really I would avoid this company if at all possible I was given a delivery date and window of 9 to 5 so a day of waiting no delivery and no contact Telephone contact next day delivery in 30 minutes clearly a lie as still no delivery and no response to messages Stil waiting for delivery which I will probably cancel as cannot afford a third day of waiting