Thexebec Reviews

Despite being the most expensive

Despite being the most expensive product of its kind it s junk And worse the manufacturer does not stand behind their decisions There is a a manufacturing defect in the way that the unit is engineered One screen doesn t work despite no cracks in the actual glass of the screen When I contacted the manufacturer to let them know about this they responded that I could pay 300 for another because I hadn t purchased a third-party insurance product on checkout The monitor didn t suffer any impact or friction other than being shipped to me Looking at it the problem is that it s designed with nothing protecting the screen when it s folded down unlike every other portable external laptop monitor I ve had previously When I explained this to Xebec I couldn t tell if they didn t understand or played dumb The result of their decision not to do this is that any amount of flex can apparently break the screen This thin piece of plastic prevents the strain that broke the screen in transit It is a very simple engineering solution It does not require a third party insurance product The fact that Xebec offers this insurance is an admission that this is a manufacturing defect Even when Apple products failed because of these types of engineering defects they have always replaced them for free None of Xebec s competitors products offered or needed insurance or replacement Even after years of use they still work great Because of the price I thought this monitor was an upgrade but apparently it s a severe downgrade It would be cheaper to buy two monitors from their competitors

Not Reliable Terrible Customer Service Stay Away

If I could give the company and product less than 1 star I would I purchased this product as a gift it was used once when it arrived The person I purchased it for wasn t ready to use it for work so it sat in the box undisturbed for a year When it was taken out of the box one screen wouldn t work it just stayed yellow When contacting the company to ask for help troubleshooting the problem they didn t even bother they said it needed to be replaced remember it was used twice But because the unit was two weeks out of warranty they said sorry nothing they can do but I can buy another one refurbished out of the box for 300 So what this tells me is that if they didn t even bother to troubleshoot it and had refurbished one s laying around they must have known that what happened to my screen isn t unusual There was no offer for me to pay the shipping to return it for repair just nope nothing we can do buy another for 300 Stay far away from this company and their product as they clearly want to sell their 500 screen s but don t care about anything else To give you a comparison I had Best Buy Geek Squad debug a two year old computer a few months ago that was out of warranty fully expecting to pay for the repair and they didn t charge me that s customer service and they will get my repeat business

worst customer service

i had the worst service with them ive been trying to contact them regarding wrong address and follow up first the agent had no clue where my shipment is though it shows on my end that it has been returned to sender she was like oh it has been delievered to the wrong adress and nothing we can do about it its our policy well its a 540 product and then they told me to wait and no human i can talk to just leaving messages and sending email worst experience ever and I WILL NEVER BUY FROM YOU AGAIN

It can be effective when it actually works which is some of the time

Side monitors continue to drop out even after a replacement unit was sent out for 300 until I send the original back We have tried multiple replacement cables and that also didn t not fix this situation The monitors randomly go dark and reboot all of the time The second unit is marginally better than the first but it s still not acceptable The screen sizes are also extremely small forcing you to enlarge the magnification settings which causes problems with the scroll bars on browser windows When you have problems expect abysmal customer service which is pretty much non-existent unless you badger them for answers It s a solid concept but the execution falls way short This is better suited for someone who doesn t actually work but likes to sit at Starbucks ogling the baristas while pretending to run a hedge fund

One star is too good for them

Lots of positive reviews and feedback I can t disagree with most of it but as an owner and user I will say that I m disappointed with the support and customer service I received recently I ve used mine for over a year and never had to use the hdmi ports until recently when I began using the tri-screen with a laptop that only has one usb-c port So I connected the Xebec adapter and could not get one of the screens to work I called support they had me download and update the display software no luck Come to find out the hdmi port is bad But because I ve owned it for over a year their response was basically too bad so sad I also received an email from someone l assume is in customer service when I asked to speak to them stating that I had no other options but to spend 300 for a replacement unit I responded to the email asking to escalate this matter to a manager as I feel that since the hdmi port was never used Xebec should help resolve this problem Had I known that it would potentially be an issue I would have tested all the ports when I first got the tri-screen Highly recommend that if anyone buys one of these that they do just that Since I sent the first email reply asking to speak to a manager I ve sent two more with no response to any of them Seems I ve been ghosted That s disappointing as I actually like the product and i m simply asking for some help getting this product issue resolved I work in the service industry and would never ghost a customer simply because they want to escalate an issue they have with one of our products We always find a way to resolve the problemor concern and pride ourselves in retaining our customers as they are the backbone of our success So again this is a good product overall As for their support and customer service I would say they could use some fine tuning when it comes to resolving these type of product issues I would think they d want to dig a little deeper in case there is a potential quality control or product reliability problem

The product is very heavy sitting on

The product is very heavy sitting on your laptop and the monitor always falls over One screen hardly ever works I have tried to contact them several times and they are either busy and you can t reach anyone or they don t respond

You should know that the screens are very fragile and Xebec customer service is worthless

You should know that the screens are highly sensitive and will get destroyed with no physical impact 500 for a replacement and the customer service is horrible Quality is worse than much cheaper alternatives Not worth it