Based on authentic user experiences
Steve Bradford
6791 reviews
N/A
9 months ago
THL CHEAPA CAMPA NEVER AGAIN
We rented a Cheapa Campa motor home through THL in Christchurch in September 2024 We were advised to check in online 2 weeks prior to pick up to streamline and speed up the pick up process When we arrived we waited 90 minutes of our holiday time to take possession of the vehicle We were charged an additional fee for a fold up table and two chairs and a small fan heater totaling 88 00 which we felt was disgusting considering the fact we had paid 3 387 00 for 15 days hire we felt they should have been included in the price very petty The Motor Home was not what we ordered the vehicle ordered was supposed to have an en-suite separate shower and toilet The gauges for the grey water and fresh water were not working and we were told we would have to check levels daily It is reasonable to expect where gauges are supplied and fitted that they work as intended We were told by a THL Staff Member that we would have to check it daily and I asked and how do we do that We ran out of water on two occasions and the grey water over flowed on one occasion due to the fact that there was no way of checking the levels We had lighting that wasn t working We had a van exterior panel that was loose and flapping in the wind which we had to secure with cable ties The Motor Home had a T V and exterior antenna but the T V had no tuner We did not have a spare wheel and was told that a spare wheel is not provided due to safety concerns The fridge had shelving missing and the freezer compartment was very small you couldn t fit a box of icy poles in it The water pump was so loud we were embarrassed to use it after 8pm The cargo net provided above the driver cabin to secure luggage was faulty and could not be used The bucket for cleaning had multiple holes in it The condition of the exterior was very poor The brakes felt like metal on metal We had no method provided to level the vehicle and at times we had water at one end of the kitchen sink Two wedge shaped pieces of wood is not much to expect We freedom camped off grid one night and the house battery failed leaving us without lights We believe that if a thorough pre trip check was conducted by THL Cheapa Campa some of these faults should and would have been identified before the vehicle was released for pick up We expected better than this for a company of this size Cheapa Campa THL NEVER AGAIN
Mette
6791 reviews
N/A
9 months ago
Be prepared to wait a loooong time
We had to wait 4 House for our campervan We booked the campervan 6 months in advance so I am sure they knew we were coming Be sure to bring Food and water because there is nothing here
Simon Boyd
6791 reviews
N/A
9 months ago
Use this company at your peril
Use this company at your peril thier website is poor when attempting to pay I received an error message however they took my money and are refusing to repay me seem I can t get my bank or Visa to take action my advice is to use someone else Be warned
trek102
6791 reviews
N/A
9 months ago
This company is an elaborate scam on
This company is an elaborate scam on tourists desire for new zealands camping experience They charge horrendous rates for old and unsafe equipment Their cars are falling g apart but they don t care When you call their helpline you wait 1h in the queue and they make no attempt to fix their problems We had a camper where the fridge and the stove didn t work All food was rotten after a day Nobody cared You have to take then to court to get a fair reimbursement but your holidays will stil be wasted
bawe
6791 reviews
N/A
9 months ago
No customer service at all
The waiting time of several hours has been mentioned already this wasn t the worst for us We were unlucky and had a road stone We have our private insurance for breakage of glass All our insurance needs is- pick up and return protocol - copy of signed rental agreement I have asked a copy of this documents when we returned the campervan and I was assured they will be sent to me by mail They haven t been sent so I asked several times by mail And again they haven t been sent till today I am not getting several hundreds of dollars from my insurance because this company is not able to send the basic documents for our rental agreement don t want to mention that this would be the minium legally required for the rental and we paid several thousands dollars for the camper
Mrs Enid Walker
6791 reviews
N/A
9 months ago
Surprise 70th spoilt very disappointing My family surprised me with a 70th
My family surprised me with a 70th birthday present family holiday in three Maui Motorhomes exploring North Island of New Zealand from 28 September to 5 October 2024 While in Rotatura 30 September to 3 October it rained and upon waking on 3 October the daughter found the Motorhome they were in had leaked through the side windows at the back of the Motorhome and everything was soaked particularly the bed We rang Thl to report the issue only to find we were talking to Thl Australia We were told that they would consult either New Zealand office and get someone to ring us After a couple of phone calls I was told that we would be compensated 100 per night for the next two nights for accommodation as the van was inhabitable except to drive I questioned this amount and was told that we would be able to find something in a caravan park for a 100 however unfortunately it was school holidays and nothing was available at the parks The parks were exceptional and tried their best to help us find accommodation and also let us park the van within the park at no charge On returning to Auckland we showed the Thl staff where the leakage had occurred and the mould which was behind the cushions obviously from previous leaks The return process took a long time and we were also told there was no record of the approved 100 accommodation reimbursement on file We provided copies of all our documentation and receipts On returning to Australia we asked our travel agent to follow up and also requested two days reimbursement of Motorhome hire Finally in the last couple of weeks Thl indicated they would pay us 200 to cover accommodation which is not even half of the actual cost It is now two and a half months and we still have not received any money First family holiday with all of us spoilt Would never use this company again and certainly would not recommend to anyone
grace benedicto
6791 reviews
N/A
9 months ago
CONSISTENT VAN MALFUNCTION HOSTILE
CONSISTENT VAN MALFUNCTION HOSTILE STAFF 13 Manu Tapu Auckland Airport Branch Had a deeply unsatisfactory experience with a motorhome rental from THL - Britz on January 3-6 2025 The incidents that transpired during our rental period not only disrupted our travel plans but also raised serious concerns about the safety and reliability of their vehicles as well as the professionalism of their staff Our issues began immediately after picking up the vehicle Upon entering the motorway where vehicles average speed are supposedly 100kph the dashboard went haywire with multiple warning errors such as engine failure transmission warning light and the vehicle entered low power mode limiting speed to 50 kph Aside from long wait for pick up we had to wait another 2 hours for maintenance to fix the van We were assured the vehicle was roadworthy but over the next three days the same issue recurred MULTIPLE times leaving us stranded in remote areas and dependent on roadside assistance Each intervention provided only temporary relief as the underlying mechanical faults remained unresolved This not only caused significant delays but also compelled us to cancel planned activities and reservation charges out of safety concerns Compounding our frustration was the treatment we received upon returning the motorhome on January 6 Of course the van broke down again on our way home and we had to wait for road assistance We were worried we won t make it back on time to drop off deadline so we raised our concern again to THL assistance Despite notifying THL roadside assistance team of our delayed arrival due to yet another breakdown and with THL assistance assuring us that Auckland office was informed we were met with hostility and unfounded accusations by an employee Daisy at the Auckland drop-off site Without us evening getting off the van and with her meeting us for the first time she storms at us shouting that we are late and will charge us delayed fees Quoting some of her verbal harassments shouting at us I don t care if that s what happened Customer service is based in Australia and they are work from home They don t know what s going on in this branch You have 30 seconds to get your things and leave before the gate closes ---As if we are not paying customers who just experienced a series of van malfunctions and road safety issues Her unprofessional and aggressive behavior was both distressing and unacceptable Despite her other members defending us with documents of what we experienced she was not apologetic at all and just adamant that we leave because their employee shuttle is leaving already and she can t do anything for us anymore I hope this doesn t ever happen to anyone SO DO NOT EVER BOOK HERE WASTE OF MONEY AND UNPROFESSIONAL STAFF
