Tiaa Reviews

The most incompetent employees I have

The most incompetent employees I have ever dealt withThey drag everything longer than needed It 4 months and I still don t have my money Every time you talk to them they ask for different documents and give different information

Web app can t calculate percentages

I had 300k in a fund and using their site set up a trade into a 3 separate brokerage account funds in the amounts of 33 33 and 34 of the 300K The web app showed the correct amounts of 100K each to be bought When the transaction processed it did the first 33 at 100K as is should have but when it tried to do the second instead of moving 100K it recalculated using the 200K balance and only moved 66K then the third transaction recalculated again moving only 45K After 3 hours on the phone they finally admitted it was a bug in their web app I cannot believe a firm this large could have an IT issue like this So they offered a way to correct it which was moving all the cash to a money market first 1-3 business days then do the transaction another 1-3 business days So we moved the cash The next day the move was complete and on the brokerage side it said I had 100K to trade When I went to do the trade on a different screen it showed the 100K as unsettled cash WTF When I called the brokerage rep said I had 100K When I pointed out the discrepancy he was clueless and said since it hadn t settled I had nothing to work with He had NO CLUE TIAA SUCKS their website SUCKS their customer service SUCKS They must be lining educational institution pockets to use their services because no decent corporation is using their garbage services Can t wait to retire and move it all to fidelity

Piss Poor

TIAA is nothing but a bunch of ego-driven incompetent white men posing as financial agents I am sick and tired of their employees lack of comprehension skills lack of common sense lack of listening skills lack of uniformity lack of honesty lack of understanding policies etc They do WHATEVER they want to do with YOUR money and I am fed tf up Fraud is being committed at every turn and since they refuse to correct it I will simply remove my business Not only will I be closing my account with them but I will be reporting them to the BBB for a second time and the SEC DO NOT UTILIZE THERE SERVICES I don t know if it s just misogyny racism or pure ignorance with them but whatever it is I REFUSE to deal with it Michael Powers Doug Hindeman Torin Wallace and Bernie Davis are the most recent idiots I ve had the absolute terror of dealing with STEER CLEAR

I am the executor of my friend s estate

I am the executor of my friend s estate and had a bad feeling contacting them after a letter I received Spoke with a woman today to get the process started Just emailed the death certificate All other entities I am dealing with are accepting the copies of the will TIAA wants letters testament from Probate court stating my executorship Something doesn t feel right especially reading all of the reviews Will report back

Fraud Masquerading as Incompetence

If your employer gives you a choice of investing with TIAA or something else choose SOMETHING ELSE The pattern of mistakes 75 of the transactions I have attempted can only be read as intentional fraud I ve had my money with them for 35 years They have found a way to FAIL TO DELIVER my own money to them almost every time A wire transfer that didn t go through a cheque that never arrived a cheque with the wrong address a transaction cancelled by mistake agents who for mysterious reasons can t see my account right now They are now as shady as a health insurance company Tomorrow I shall look into closing my account

A good way to get help getting out of TIAA

I had many of the same complaints about TIAA s service that I ve been reading here and had a good idea I used to have GOOD TIAA advisors but they left several years ago probably due to the reasons delineated in the NBC story about the whistleblower at TIAA When I looked up where they had gone I discovered that one had stayed in my area and was now working with a smaller but very reputable firm I was able to get his advice He says that a lot of others in his firm send him the TIAA questions

They make it so difficult to transfer

They make it so difficult to transfer funds to another institution Arcane rules that tie you up with rounds of forms

Absolutely unreliable

Absolutely unreliable Last year they lost 40000 of my money This year they keep sending my annuity check to the wrong account Now just today 3000-4000 is missing Good luck getting anyone s attention I have given them way too many chances and the only sensible thing for me to do is to get my money out of this retirement account is to put it with someone else I gave them my business for 40 years and they were bought out by somebody and I guess that explains the haphazard way they care for my account

The closest synonym for TIAA is

The closest synonym for TIAA is failure I want to point out that the people you talk to over the phone for your account needs were and I suspect are still a really good collection of people The rot is at the top The employees don t like dysfunction anymore than you do If you only know the thousands of hours customers used to spend resubmitting various forms you would crap your pants The anguish they have caused is just plain sad I could write a book on management s missteps Many are public - like losing their tax-exempt status buying Nuveen and their hapless short-lived journey into banking TIAA doesn t appear to understand that fundamentally they IT is an integral part of their business If that s your business why on earth would you outsource a significant part of it How secure do you think outsourcing overseas is