Integrity and Workmanship as Hollow as the floor i have been left with
My Honest experience of TimberZone has not been good at all The product is marvellous However the installation of that product was terrible Their claims of professionalism proved as hollow as the floor i have been left withI contracted timber zone to level the floor the operative sent to perform this task thought that the self levelling compound was akin to paint he tipped it onto the floor and used a very large plastic to spread it around he did not use a straight edge or a level once Once the compound was sufficiently dry i checked it myself with a level and straight edge and it was awful - i complained The gentleman returned with more levelling compound and said he would assist me in levelling it a further 4 bags of compound were used before the gentleman left stating that he could do no more that day i used a further 4 bags out of what the man left to get half of my own floor level i was unable to level the other half as furniture was stacked on it and i could not move the large pieces by myself then they came to install the wood i was told not to worry everything would be alright the floor would be level and flat - that was and still remains a joke as once again the fitters used no straight edge or level once The finished floor looks absolutely amazing however there are large sections of it that are not stuck to the floor at all as i had asked it to be and it certainly is not flat or level Since the floor was installed i have installed the skirting boards and there are large gaps at intermediate points some as big as 5mm where the floor undulates comes as a surprise to me when i was told it would be flat and level So i raised these issues post installation and with held payment the owner of the company arrived to view the issues and agreed to send another fitter within a couple of weeks to make good the issues that i had raised i agreed to pay half of what i owed as good faith and then agreed to pay the remaining balance once the floor was fixed After this 2 and a half months went by with no contact from TimberZone at all then suddenly an email stating that the man they had in mind to fix it was in England and when could he come i told them i had fixed it myself They agreed that my dealings with them had concluded 2 further weeks passed and now i have received a letter from a solicitor demanding the balance that i owe in full As far as i am concerned the floor has not ever been finished to my satisfaction and the acknowledgement of a poor installation by the business owner and subsequent agreements of sending someone to correct it and subsequent end of dealings with an apology for the way i have been treated all overturned I would not recommend anyone else to use this company
Customer
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Buyer beware
I don t know if these guys are scammers or just really bad at keeping customers data secure but the end result is that we ve lost our deposit due to their mail server being hacked and we ve had ZERO communication from Timberzone after we informed them of the fact that they had their server compromised Recork the company that recommended them as a trusted installer has said that they spoke with Timberzone and that Nadya was distraught over what had happened but apparently not enough to do anything to help us out
jeonsmith
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Wood Flooring Company in London
Very happy with the service and a product
Mihaela ile
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We love the floor installed by
Timber Zone is one of the most trusted wood flooring company in London and provides high-quality wooden floors and excellent services at the budget price
Rizwan
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Perfect showroom happy with product
We love the floor installed by timberzone in our house and will definitely recommend them to anyone We also done the stairs and love the look we also ask the guys to do the skirting and happy with it too
Michelle Chua
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Excellent Wood Flooring London
Great quality wood flooring London Received excellent services from Timber Zone after sales Huge range of wood flooring to transforming home Thanks to provide a classy look new home
Ian Hill
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Timberzone are a high quality company
Several companies specialising in timber floor repair and refurbishment visited our house Only David of Timberzone impressed us as understanding what we wanted and how to properly achieve it They extensively repaired our large living room floor then sanded and lacquered it It looks really great much better than we had thought it could look Shab and his assistant were obviously both very experienced with timber floors and also very keen to achieve a very high standard of finish And they did it all in two and a half days I highly recommend this company
nexhat mulici
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I recently had Timberzone Wood Flooring
I recently had Timberzone Wood Flooring install new flooring in my home and the experience was nothing short of exceptional From the moment I walked into their showroom I was impressed with their extensive selection of high-quality flooring options and the knowledgeable team guided me through every step of the process The installation team was professional punctual and showed great attention to detail They took the time to ensure that everything was installed perfectly leaving no mess behind The craftsmanship was outstanding every piece was laid with precision and the finished result looks absolutely stunning What really stood out was their commitment to customer service Throughout the entire project Timberzone communicated clearly answered all my questions and made sure I was completely satisfied with the work It s clear they take pride in what they do and it shows in the final product If you re looking for a company that delivers both quality flooring and exceptional service I highly recommend Timberzone Wood Flooring They have truly transformed my space
Timmi Shala
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I recently purchased wood flooring from
I recently purchased wood flooring from Timberzone and I couldn t be happier with my experience From the initial consultation to the final installation the team was professional and attentive to detail The installation process was quick and efficient which was impressive The installers clearly took pride in their work ensuring everything was done to perfection I appreciated how they paid close attention to the details making sure the final look was exactly what I envisioned Overall I highly recommend Timberzone for anyone looking for quality flooring and excellent service They truly exceeded my expectations
Shima Hal
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Excellent experience
I recently had the pleasure of purchasing timber from Timberzone for a major home renovation and I couldn t be more pleased with the entire experience From the moment I walked into their showroom I was greeted by knowledgeable staff who took the time to understand my project needs and offered valuable insights on the best materials for my vision The quality of the timber is outstanding sturdy beautifully finished and exactly what I was looking for Once I placed my order the installation process was seamless The team arrived promptly and demonstrated impressive professionalism throughout the day They worked efficiently ensuring that every piece was perfectly fitted and aligned What stood out to me was their attention to detail and commitment to customer satisfaction They took the time to explain each step of the installation and their craftsmanship truly elevated my space I was particularly impressed by how they cleaned up after the job leaving my yard spotless Overall Timberzone exceeded my expectations at every turn Their combination of high-quality products and exceptional service makes them a standout choice for anyone looking to enhance their home I wholeheartedly recommend Timberzone thank you for making my project a success
