Titanstorage Reviews

Local self storage units near you - Titan Self Storage

titanstorage.co.uk
4.19
99 reviews
Great Rating
Based on 99 user experiences

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Rated 4.19 out of 5 by 99 Happy Customers

60.6%
20.2%
5.1%
6.1%
8.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 99 reviews

Customers consistently report excellent experiences with Titanstorage, highlighting friendly, helpful staff and smooth processes. Multiple reviews praise the security, cleanliness, and flexibility of facilities across various locations, with many noting reliable service and professional management. Some isolated issues are mentioned, such as parking difficulties and rare operational hiccups, but these are outweighed by positive feedback. The overall reputation appears strong based on recurring commendations.

What customers love
  • Secure facilities
  • Smooth process
  • Clean units
Common concerns
  • Parking issues
  • Hidden costs
  • Access problems

Last updated 2 months ago

L

Poor customer service

Unstatisfied with the level of customer service and overall value for money
C

Beware of hidden costs omitted when requesting a quote

I would like to share my experience and hope that I will get an explanation from the managing director of this company I went to Titan storage in Leamington Spa to get a quote I was told about the free deposit and the half price offer for the first two months No other costs were mentioned at this stage I paid the 10 deposit and arranged a date for our furniture to be stored The day we moved our stuff in I filled in the paperwork and was then hit with more charges there was an extra 80 to pay up front which I was assured would be refunded at the end then there was 20 50 for insurance which had not been mentioned before and then a 7 98 charge for the key Not previously mentioned You don t pay for a hotel room and then get charged extra for the key Furthermore they failed to refund the 10 deposit I had paid upfront Ironic as they made a point of it being a free deposit This amounts to dubious business practices - as it is basically misleading the customer - and is not acceptable It is unethical too as the extra charges are only mentioned when the customer is committed i e when their belongings are already on site
S

Rude

Rude little man on reception at solihull was on his personal mobile ignored me then was very abrupt Lady in store was very nice and helpful almost redeemed
R

Mechanical failure of the lift

Mechanical failure of the lift This I know is outside of your control but as someone who is no longer in the Spring of my life being on the first floor is dependant on the lift being operational When I arrived at 19 00hrs on Saturday with a piece of furniture that was heavy and awkward to lift I had already struggled to remove from my flat and negotiate my way down two flights of stairs You can imagine my exasperation with the load on a trolley standing before the sign telling me that the lift was not working and having to face the prospect of either climbing the stairs there or back at the flat I stood alone wondering what to do when a young lady from the Kick Boxing school discovered me and being somewhat stronger than me helped me up the stairs I m sure this is not part of your service or is it
C

Don t rely on 24h access

First impressions of Titan storage in Solihull were great we were shown around and received a really warm welcome from a friendly guy who answered all of our questions and provided lots of information We were using the storage due to moving house and new house not being ready yet Alll was well and we unloaded our first van load day before sale completion during office hours After this our so far positive experience took a drastic nose dive We returned with the second van load ten minutes after the office had closed so needed to use the PIN we had created upon registering The PIN was invalid when we tried to use it so we were unable to gain any access I did not think this would be too much of a problem and called the out of hours line Firstly every out of hours number on the individual facility s websites are different mobile numbers that are all un recognised I found another generic number and managed to get someone to answer This turned out to be an out of hours call answering company who were nothing short of downright rude and unhelpful I explained the situation and was kept waiting 25 mins on hold then hung up on Called back and explained everything again and was told there was nothing at all they could do and Titan would not resolve an invalid pin out of hours 18 30 on a Wednesday Again I explained our predicament and urgency to gain access to a facility we had paid for and been promised but was faced with a robot that really couldn t have cared less We had two more van loads that we needed to do that night and then clean the house as we were due to be back at work the next day there was no chance this was going to happen so after loads of unnecessary stress we admitted defeat We both had to take the day off work the following day unpaid and this created various other issues I won t bore you with We also had to rent the van for a further 24h again resulting in further financial loss For me the biggest issue here was the major service failure provided by the out of hours line The next day we were at Titan Solihull for 9am and explained what had happened to the staff who again couldn t have cared less On a positive note the facility is modern and clean and easily accessible from M42
G

Staff are amazing but I ve turned up

Staff are amazing but I ve turned up twice this week and not gone through the gate because of a large group of lads hanging around They are clearly customers as they are inside the gates They are not doing anything Just standing around talking smoking and one was on a small motorbike driving it around the car park I m a female on my own so I didn t feel comfortable going in

About Titanstorage

Titan Self Storage offers storage units for personal business storage needs Get your quote for your self-storage unit for 50 off the first 2 months

United States

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About Titanstorage

Local Self Storage Near You – Titan Self Storage

Titan Self Storage (titanstorage.co.uk) offers secure self storage units for personal and business needs across multiple UK locations. The platform allows visitors to search for "storage near me" and provides tailored solutions including personal storage, business storage, student storage, and last-minute storage options. Titan aims to deliver convenient, stress-free storage with clean, bright facilities designed to give customers peace of mind.

Why Choose Titan Self Storage?

Titan positions itself as a customer-focused storage provider with a commitment to clear pricing and flexible access. Key features highlighted on the site include 24-hour CCTV, extended access hours, and a reservation system that offers up to 60 days of hold on chosen units. The company emphasizes a smooth move-in experience, online booking, and straightforward quotes with no hidden fees. New customers can see offers such as 50% off the first two months when they request a quote.

How It Works

The process is presented as a four-step journey:

  1. Choose your location:Select from one of the Titan facilities in Bracknell, Bridgend, Braintree, Leamington Spa, Littlehampton, Poole, Solihull, Telford, Woking, and other listed locations.
  2. Choose your size:Browse a range of unit sizes from compact lockers to larger mini-warehouse style rooms.
  3. Get a quote:Use the online quote tool to receive an instant, transparent price.
  4. Reserve your storage:Book online quickly, with your space reserved for up to 60 days.

Storage Solutions

The site outlines several solution types:

  • Personal storage:For individual possessions with flexible sizing.
  • Business storage:Designed to support business operations as "business as usual."
  • Student storage:Targeted at academic calendars, including last-minute and term-time needs.

Resources and Guidance

Titan offers a blog with storage guides and ideas, covering topics such as bike storage, garage organization, toy and collectible storage, and student storage tips. The site includes a size estimator, FAQs, and guidance on what can and cannot be stored, as well as information on security and store hours. Additional sections cover packing solutions, moving checklists, and practical advice for preparing for a storage unit.

Store Locations

  • Bracknell
  • Bridgend
  • Braintree
  • Leamington Spa
  • Littlehampton
  • Poole
  • Solihull
  • Telford
  • Woking

Support and Contact

Visitors can request a quote, view frequently asked questions, and access blog content for storage tips. Contact details include a phone number for inquiries, and links are provided for terms and conditions, privacy policy, and careers information.