Towergateinsurance Reviews

Specialist Personal and Business Insurance | Towergate

towergateinsurance.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
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AI Review Summary Based on 140 reviews

Towergate Insurance receives consistently high satisfaction ratings, with customers praising knowledgeable, friendly, and helpful staff. Policyholders frequently note the company's responsiveness, competitive pricing, and ability to provide tailored solutions, particularly for complex or specialized needs. Long-term clients appreciate reliability and proactive communication, though some mention occasional administrative delays. Overall, the brand is widely recommended for professionalism and customer service.

What customers love
  • Helpful staff
  • Competitive pricing
  • Knowledgeable advisors
  • Responsive service
  • Tailored policies
Common concerns
  • High pricing
  • Auto-renewal issues
  • Website problems
  • Slow refunds
  • Limited expertise

Last updated 2 months ago

R

Getting a specific policy for a house

Getting a specific policy for a house can be daunting but Towergate Insurance came up with the right one and took the time to explain and go through the policy so that I could understand it and make the right decision I would recommend Towergate Insurance
C

Advisors are very helpful and quick to

Advisors are very helpful and quick to resolve an issue I had with the insurer over the wrong claim records They seem to get a best price for insurance premium for landlord BTL and HMOs
R

Good Feeling with Home Contents Insurance Quote

I rang Towergate to get a new quote on Home contents insurance I was very impressed with the advisor i spoke too he was very friendly took me through step by step on what would happen
M

Advisors that work with you

The advisor was personable understanding didnt rush the process and made sure I understood everything required to make the correct decision
C

Owing to a change of email my renewal

Owing to a change of email my renewal date had past I was therefore grateful for a call from the lovely Leah and was able to update and renew my policy Everything was sorted out easily with a friendly and pleasant conversation
S

Great service all round

I have photography insurance which I have not needed to worry about for 14 years or so This week I have had to make a claim and it could not have been simpler and the people I have dealt with could not have been nicer or more helpful My claim has been processed settled and payment confirmed all within 24 hours I would highly recommend to all photographers
G

Excellent service over the years

I have used Towergate for many years both professionally and personally and the service that I have received has always been excellent It is worthwhile trying the company for a wide range of insurance products particularly those that are not the run of the mill
P

Have been with Towergate for 5 years

Have been with Towergate for 5 years and always get paperwork well in advance of renewal fully detailed Actually went down this year Very happy
W

A responsive service

I first bought insurance through Towergate when I was managing a vacant property which needed a new policy which took account of the lack of occupation I later became self-employed and use Towergate for my trademan s and professional indemnity insurance I find the staff are willing to listen to requirements and respond accordingly rather than just read from a script
A

Many Thanks

I found the young man who dealt with my application J Fisher both knowledgeable and patient My Policy requirements were met and answered without delay Many thanks

About Towergateinsurance

Whether it’s insuring your business or pleasure, Towergate’s specialists are here to help you get the right cover.

United States

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