Towerhousewares Reviews

Excellent service had to speak to

Excellent service had to speak to customer service who where very nice and helpful would highly recommend and would use again great shopping experience

What service

What service Sent Customer Services a message out of hours Responded next morning Part located and despatched that afternoon 24 hours later it was delivered Couldn t ask for better service Well done and thanks Martin Geoff

Joseph my customer service rep was

Joseph my customer service rep was excellent from start to finish I had a problem with my air fryer and he advised me that it needed a replacement as it was faulty I should be receiving it in the next couple of days

We have been delighted with our Tower

We have been delighted with our Tower rechargable vacuum cleaner When the hose within the roller head split we contacted Joe at customer services Hoping for a replacement roller head we were amazed to be sent a whole new vacuum cleaner Thankyou Excellent service

Excellent customer service

I was dealing with Amy regarding a faulty appliance The issue was resolved very quickly and efficiently Amy was very easy to deal with and very prompt with responses to my emails

Brilliant customer service

Brilliant customer service Emailed about my airfryer had stop working suddenly and explained what happened I got a reply straight away and after a few questions and photos back and forward for about 3 days overall was told we would be getting a replacement excellent thank you Ezmie

Excellent customer service

My airfryer wasn t working properly so I contacted Tower Elle emailed me back very quickly and asked me for details I sent what was requested and within 2 days a new airfryer was sent to me It s due in a few days so I m really pleased Can t wait as I love my airfryer Elle was truly a pleasure to deal with and is an absolute asset to Tower I am truly impressed by the customer care I received

I contacted tower house wares about a

I contacted tower house wares about a kettle i purchased The kettle had become damaged I was offered a replacement I was very happy with the friendly customer service staff who were quick and efficient in dealing with the issue Thank you very pleased

Instant replacement few questions asked

Had a problem with a window vac after more than a year after purchase but still within extended warranty period Joe at customer service couldn t be any more helpful sending out a new one without delay which arrived in double-quick time Extrarodinary response to which I m as grateful as I am impressed Go Tower