Travelgo Reviews

Refused to help

I booked a flight from Phoenix to Thailand my name was printed backwards on the ticket the airlines said it was a mistake of the booking agency they said they would let me on the flight but flying internationally I would have problems and they said it was better if I called the booking agency because if I get on the flight the airlines get paid and changes couldn t be made if I got on the first flight So I had my Chinese friend translate for me call the booking company and they said I already missed the flight no refund you need to book a new flight by yourself I asked Why is it a problem the airlines didn t get paid because I didn t get on the flight Can t you just fix the name and get me on another flight They said No its your problem you need to book a different flight So they cked me out of a lot of money and I had to scramble to find a flight same day at last minute prices stuck at the airport for 12 hours looking for a flight I could afford obviously not booking through this agency only to find the cheapest flight 2 days out with 2 19 hour layovers and a 24 hour layover in Hawaii

It s a variation of money fraud of a

It s a variation of money fraud of a Chinese company which is named as I didn t notice until I received the receipt of my booking with a weird email with the name And when I looked for more information I found this company has really bad reputation in Chinese speaking communities I was really regret to buy my tickets through this TravelGo com as they changed my flight to another one with short notice I was notified that my flight number was even changed and they just blamed that to Covid-19 I double checked with the airlines and found that TravelGo com changed my flight for no reasons indeed I contacted the customer service but just got the inconsistent response They gave me a notice of confirmation of refund but then stated they needed to wait for the airlines to do a thing so-called as refund audit which takes up to 90 working days I checked with airlines again and there is no such thing Apparently TravelGo com is a money fraud They then emailed me that the refund may be processed within 3-5 days and asked me to check with my bank if no refund could be found That s the most irresponsible travel agent I have seen Strongly not recommend to work with them or book anything from them

Terrible experience I had with this

Terrible experience I had with this bunch of scammers They kept lying about contacting the airline for my changes but they actually didn t and of course refused to make changes for me

Worst travel agency I have ever

Worst travel agency I have ever encountered in my life I asked nicely on my travel information such as my hand carry baggage requirement and etc Since there is no official email sent to my account This so call customer service with a very unpleasant tone asked me to check myself through the website of the airline He did mentioned that I bought at a discounted price but looking at the price on the page itself it was x 2 expensive of the price I paid to Travel Go The reason why we bought with 3rd party is to save money but this company such it our from you They buy in a cheap price and sell it in an expensive price giving you the lowest benefit you can get with NO REFUND To be more precise I bought it at 174 which is a premium flight ticket with check in baggage however I look through the ticket Travel Go get for me was a Economy Lite without checked in baggage My bad for not making more research on this for those of you that came across this Please do not consider Travel Go despite the price

Travelgo is a fraud

I had to cancel my flight because of covid and they sent me an email that i can change the date within a year of the original date I contacted them now I they said I am not allowed to use this ticket

FRAUD WEBSITE

FRAUD WEBSITEthey will never refund you even you are eligible for a full refund you will lose your money if you book with travelgo completely irresponsible travel agent

Avoid TravelGo com they are the worst ever

Basically the company has done everything possible to make it impossible for customers to contact them I sent them a email to their Booking Centre and the email got returned as the email address no longer existed The booking reference for the flight is not recognized by the airline so i just wanted the correct number so i could buy some luggage space before getting to airport Flight Scanner have not done themselves any favors letting this company be on their web portal i have never experienced this level of customer service with anyone

Absolutely the worst travel agency in

Absolutely the worst travel agency in the world They either don t speak English this should be a requirement if selling tickets in Australia and doing so via a website in English or play dumb Keep away from them