Crystaltravel Reviews

Great support

Great support By Eva Cardosa she is very good and great communication

I spoke to your agent Jack and found

I spoke to your agent Jack and found him informative and helpful He handled my query efficiently and provided me with the information I desired

Exceptionally good customer service thank you Abix

I was trying to book travel to the USA for work - the prices I found on Crystal Travel through Kayak com were the best by a long way However when I went through the booking process I got an error message with a number to call When I called I was connected to Abix possibly the most helpful customer service agent I ve ever had the benefit of working with He explained why my booking had failed and went ahead to see if he could find a way to make the booking happen at the same price point As a new customer he was able to do this for me thanks to a new customer discount code And we went ahead and made the booking He followed up with me on email to check that everything was OK and I had some follow up questions I have frequent flyer status but with the booking code on the website I was not able to access the booking to change my seats etc Abix worked hard to re-send the various airline codes I needed to be able to access the booking I was very grateful for the help and support

An agent named Garry Williams answered

An agent named Garry Williams answered my call with crystal travel He s very helpful and answered politely all my queries for my flight to Manila He gave me a good offer for flights and a good time slot

Phone answered promptly Quite rare

Phone answered promptly Quite rare these days I was passed to Ricardo Miller who answered my queries in a friendly efficient way Its nice in this day and age to talk to a real person rather than pushing buttons to never speak to a real person Well done to Crystal also for providing such service

I have booked to travel to Australia

I have booked to travel to Australia during March 24 So far the process has been very easy and Sofia has provided me with all the necessary informtion and documentation

I had a great chat with the Aaron Smith

I had a great chat with the Aaron Smith the agent for his support for getting me the best ticket

Great service

Great service Always helpful and return your calls or respond to your emails Olivia Clark was so helpful with the booking and now helping with assistance