Trueplay Reviews

TruePlay.digital

trueplay.digital
3.51
75 reviews
Great Rating
Based on 75 user experiences

Rated 3.51 out of 5 by 75 Happy Customers

38.7%
26.7%
8%
0%
26.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 75 reviews

Reviews highlight consistently excellent customer service and prompt issue resolution from Trueplay. Many customers express satisfaction with helpful, professional, and quick support from specific staff members. A significant number of negative reviews describe the service as a scam, citing unauthorized subscriptions and difficulty obtaining refunds. Positive experiences are frequently linked to effective problem solving and clear communication. The contrast between praised support and alleged scam practices is a recurring theme.

What customers love
  • Excellent customer service
  • Prompt problem resolution
  • Helpful staff
  • Quick response
  • Professional support
Common concerns
  • Unauthorized subscriptions
  • Scam accusations
  • Refund issues
  • Misleading sign-up
  • Aggressive billing

Last updated 1 month ago

A

If I could give 0 stars

Changed rating as help was promised If TruePlay will keep their word the rating will remain at 4
P

They handled my concern with great care

They handled my concern with great care and attention I m very satisfied with the outcome
M

Friendly and clear communication

Friendly and clear communication Easy to follow
S

Subscriptions taken out that I wasn t

Subscriptions taken out that I wasn t aware of but Trueplay advised me that I would be refunded the full amount and the process would be delt with immediately Very helpful telephone conversation
N

Sarah from customer service that called

Sarah from customer service that called me thank u for ur Subscription i need to cancel
I

Dishonest

UPDATE Following my review from 5 days ago I have been contacted by Trueplay to refund me the charged sum therefore for their prompt assistance I will change my rating to 4 stars I have tried to buy on item and the transaction was denied Straight away I have received an email from Trueplay that I have subscribed for a gold membership and will be charged at the end of the month Got chatting with someone and been promised a cancellation on the said subscription even received an email of confirmation When checking my bank account I have discovered that Ive been charged 8 80 Really annoyed with all this situation because at no point I have been informed about this subscription If I would have known I would have not accepted Its fair to inform people so they can make their own choices Tomorrow will try to get back in touch with them to get my money back Its not a fortune but I dont agree with their style My advice to everyone stay away from dodgy sites and definetely away from Trueplay
B

They responded to my text and email

They responded to my text and email immediately I contacted them I was a little bit mad at some of their policies but they explained
F

Issue Addressed Satisfactorily

Issue we had was Addressed in a timely manner Good service from the provider when issue tabled
C

Membership query

Positive feedback from Daisy to my email
S

Very good service

Very good service all of my issues were resolved very quickly Helpful staff

About Trueplay

We bring unique cooking experiences to your kitchen. Delicious new recipes and inspiring videos to achieve restaurant-quality dishes in the comfort of your own home.

United States

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