Trueplay Reviews

Well they have refunded me for my subscription being cancelled which is great

Harry has been very kind and efficient I m very satisfacted Thank you very much Manuela Zampieri

Harry had easy communication and quick responses He was very helpful

Money is coming out of my account don t know why as not sure who you are Please help so this can be stopped before I contact my bankThank youHad call today lovely lady has sorted this all out

Edit they did refund me one of the charges back and the support has been lovely They did charge me twice for a service I never used I remember accidentally signing into their website trough a well done scam in October and nothing happened at first Then 2 months later in December they just so decided to up my prescription and charged me for it Of course I complained and I didn t get much help apart from an email saying they won t do it again Come in January they sure did it again Got charged for the service again and I complained one more time This time they made sure my account is deleted and changes would happen on the next time the service was supposed to charge I was still charged after getting my account deleted like a cancellation fee etc They did refund me this time but I wasn t refunded the 2 charges before I am writing this review as a follow-up to their email saying to rate 3-5 stars and that they d give me a refund I highly doubt that but hey no harm no foul to do anyway and share my experience

A surprise phone call with wonderful news this morning and explaining the situation clearly to me December 2023 was very stressfull to me but I was assured that the problem will be sorted out

Stressful as it was not what I thought I had purchased but when it came through was not what I thought I was purchasing called and they sorted straight away

A couple of months ago a mistake was made by lil nephew who somehow clicked and subscribed to Trueplay with he himself not knowing as he saw some sneaker he wanted I found my account being deducted money I was not aware of and upon discovering this I contacted the company and a gentleman by the name of Eugene was kind enough to listen to my story and guaranteed me my refund I d like to praise and thank Eugene for his patience while I explained the story and for sticking to his word regarding the refund

There was an error on the screen of subscribing to the site and paying so I asked for cancellation but an additional payment was made a few days later so I inquired A counselor responded quickly and kindly If it wasn t for his help he would never have been able to solve it or find the content by himself It would be nice if there were clear cancellations and refunds on the product page for users to find

Really quick proper and agile messaging Understanding and customer issue oriented Thank you