Tuinmaximaal Reviews

Have been told by Tuinmaximaal that

Have been told by Tuinmaximaal that they cannot deliver to Portsmouth UK due to the weather and soil in the local area They can deliver either side of Portsmouth and pretty much anywhere else in England but apparently the extreme weather conditions just in Portsmouth are too much of a risk I have never heard such a ridiculous response in my life

No delivery no contact initiated by the supplier no information I have had to chase

I put in an order on 10 June with a cost of 11000 it was supposed to be delivered 4 weeks later got no confirmation of date I wanted to have two small items removed from the order a day after ordering As a result the entire process has ground to a halt and now I am told I am being refunded and I will have to put in a new order that will take a further 4 weeks to process but also the refund takes 2 weeks to process before I can put the new order in It is now the 4th of July

I ordered again and

My second experience with Tuinmaximaal United KingdomI placed an order with Tuinmaximaal for 2 verandas on June 18 the website suggests that the delivery time from order is 4 or 5 weeks When I had placed the order I realised I needed some changes made which I did on the next day a day later they called me to say that the changes I had made required some additional things and could they be added so I agreed Thereafter I didn t hear from them for 2 weeks so I then contacted them and asked when was my delivery going to come as I was expecting a confirmation from the company on delivery dates A day later they got back to me to tell me that my order would have to be cancelled as it wasn t going to be delivered and that I would have to get a refund and re-order I asked what was the lead time and they said it was possibly 2 weeks for the refund to process and 4 weeks for delivery but that they would pay the delivery costs as a compensation I couldn t pay the same amount twice almost 12000 so i had to wait the refund which fortunately was about 5 days I then re-ordered and was promised a delivery date this was 7th or 8th august and that the driver would contact me 30 mins before the delivery Nothing happened on the 7th so it would be the 8th Driver knocked on the door at 8am and no call beforehand lucky I was in He seemed very polite and had my delivery asked where I wanted it so we discussed possibilities and he said he could move some of my paving slabs out the way to accommodate the delivery Then his forklift fell into my drain smashing the cover It took 4 hours for a recovery vehicle to lift the forklift out of the hole Driver said that the costs of repairs would be covered by the company as far as is today i have heard nothing Two day s later when I finally had the time to open the verandas and prepare then for assembly and attachment I discovered that the box with the fixings were missing You can only discover this if you have begun to assemble the product there s no item list and everything is rolled on top of everything so you do need to begin the assembly So I discovered this on saturday and contacted them via phone and also via whatsapp I had enough delays and this is now getting annoying They said that they will try their best to get the bits to me but they couldn t do anything until monday Monday morning they called me and I told them what I had and said I don t know what I am missing since it is missing and that they should know They then said they would get back to me with a delivery date They called yesterday when I wasn t able to pickup the phone and so they left a message detailing that the box of Gumax lights that I had received and other things are now out of date and they will have to send me something else entirely new Please could I contact them for a delivery date So today I have contacted them for a delivery date for the missing items My question here is what is compensation for this I am out of time to create the veranda A patio that I am trying to install requires the veranda to be in place beforehand so we have a dugout garden since early july that is covered in plastic and lots of bits of veranda scattered around my garden and trestles and all sorts 18th June and now it is 12 August and I still do not have my complete delivery I only wish I could give you zero stars

Lack of UK Coverage

I was looking to purchase a veranda from This company went through the process on line only to find they do not deliver to Somerset I would suggest this company should establish full delivery arrangements covering the UK to avoid wasting people s time

Delvery addresss outside of delivery area

I do not live in outer Mongolia by the way Do not repond to their online chats and there delivery areas is useless So i gave it 2 postcodes and both were out of their delivery are BUT on their website which i copied and pasted it saisDelivery address outside the delivery area All prices on the website are based on prices within our delivery area If you wish to have an order shipped outside the delivery area additional shipping costs apply on request So i requested how much and then i get phoned after no response for a week oh no we cant deliver outside of our area Make your mind Up

Quick delivery

Quick delivery good product

I m very impressed with quality and

I m very impressed with quality and easy assembly Delivery was quick and I like driver viking professnalism I recommend this company 100

Just received my 6mx4m car port

Just received my 6mx4m car port It took 2 people 2 days to install Absolutely pure quality right from the start Instructions both online and paper manual communication for delivery even the driver was superb Build quality is superb very happy indeed If you are thinking about getting a car port get one from these guys just pure quality