Ubnt Reviews

Buy Mikrotik Instead

no logs available on GUI UDM Pro latest Firmware support answered after 3 weeks not hours not days WEEKS and requesting answer within 72 hours For the price they call it s full fraud Will return my UDM and 4 AP Pro to amazon

Absolutely horrible useless support system is designed to make you give up

The hardware is reasonably priced and their advertised speeds of wireless gear is promising In reality it s an absolute farce except the joke is on your professional career for taking Ubiquiti as a serious option The software is comically bad They focus on making it look shiny but it s just so unusable and unresponsive to any change that it makes your life a living hell trying to work on these antennas all day Nothing really ever works or if it does at the speed of 20 advertised on the box even with power cranked up to max and perfect alignment Support Forget about it - you re on your own You won t even be acknowledged It s no surprise when your software is this bad What other choice do they have UNMS was a promising feature but they updated that too and made it into an unreadable mess Their mobile apps to manage antennas was also promising but they never made it so you can get channel width so they will just look for 20 40 Mhz APs when your network is on 10 or 30 Mhz Absolute cringe You can t change to another sector brand because AirMax is propriety communication that refuses to work with any other antenna from a third party You would have to replace your entire network including customer s antennas All while Ubiquity are belittling us all claiming on their website it s so easy anyone can do it If I had a time machine I would have bought Mikrotik instead Sure their stats aren t as attractive their hardware is a little more expensive - but it works and it works well

I have my unifi camera system for the year

This message summarizes the absolute joke and possibly unethical way their support system works IF you can get to them Looks like this is beyond the Chat Team s expertise I will email you the transcript of this conversation in a few minutes and have someone from the higher tier take a look You can expect them to get back to you via email shortly usually within a working day

Horrible service

I have my unifi camera system for the last year this replaced my old camera system which I had for years I have found the unifi system absolute junk and to complicated I have got fed up trying to reboot it and getting it to run properly It looks like I will replace with a cheaper more reliable system JUNk

Unreliable products

Horrible service Spent 2 days trying to get setup on Cloud Key 2 Plus Brand new out of box Told them it was DOA Tried telling them for 2 days waste of time Finally returned to distributor - simple 5 minute process Ubiquiti needs to get serious I have 30 Experience in networking and technology Ticket 3804670

They are impossible to reach out to

I ve bought so much equipment from this company there products look good but are not fit for use I ve bought 3 gen 2 cloud keys and each one lasts just over a year before it fails I m now getting a device degradation slot 1 message 2 months out of warranty so looks like I m about to have yet another junk product fail Ubiquiti won t be interested in supporting or helping and will just use the excuse it s out of warranty this current machine hasn t been right since it was first set up and replaced one that croaked when it was trying to do a software update the hard drive corrupted because it was trying to do an update AVOID THIS COMPANY they don t care and give you no help nor do they take any responsibility for their unreliable JUNK products

Have a 48 pro switch 2 years old stuck

They are impossible to reach out to and everything is AI-generated the worst Company with terrible customer service Regret the thousands spent on equipment

Ubiquiti access point got so hot

Have a 48 pro switch 2 years old stuck in reboot loop Support said bad hardware no repairs options just told me to buy a new one

They have no customer support what so

Ubiquiti access point got so hot it turned from white to brown and we were afraid of it catching fire Sent it back to them they said out of warranty so the will not fix it or replace it I asked four times for them to adress the fire risk issue they did not address it