Uk Reviews

Unacceptable Delay and frustrating experience with Urbanest

Our son had to move out of his Urbanest Westminster accommodation due to medical emergency and moved back home in February this year As we committed to 12 months tenancy we kept paying rent until a replacement tenant was found We luckily found someone and they moved in mid June and we were supposed to get refund within 5 days of the new tenant moving in Initially they mentioned that the refund will take 5 days and after 5 days they started mentioning about the backlog of refunds Its now been two weeks and we are still waiting for the refund back in our account I have a few points to mention here about student accommodation and property management as I am working in the same sector 1 Medical Emergencies I would assume there should be a clause where the student can be released early from the tenancy if the condition is serious and they can get doctor s recommendation note This wasn t accepted in our case and we had to keep paying the rent until we found the new tenant 2 The property was advertised initially on Urbanest website and then it was removed after a few weeks as the focus was to get tenants for the next academic year 3 Once the new tenant moved in they confirmed that refund amount will be paid within 5 days but its been two weeks now and they can t give us any timeline for the refund After several calls with Customer Services and Finance teams no one can give us any timeline for the refund which is quite frustrating as we always followed their timelines on making the payments I am just imagining if this was us who had to make that payment then what would be their reaction on delay Eventually we will get our refund but based on our experience now you can decide if you would like to book Urbanest for student accommodation Kind regards