Ukgeneral Reviews

INSURANCE THAT BREAKS THE LAW

Make no mistake that Wedding Plan is just a trading name of the disgraceful company UK General UK General underwrite WeddingPlan and Debenhams Wedding Insurance - AVOID AT ALL COSTS I have email confirmation from WeddingPlan on 12th March stating that I would be covered in the event of a government lockdown The government regulation act lockdown is now the reason they are rejecting my claim - contradicting previous correspondence and my policy which states I am covered in the case of a pandemic epidemic The government regulation act noted on my policy has no definition and no laws have been put in place On the MoneySavingExpert site WeddingPlan have quoted that they WILL cover weddings planned before 30th June 2020 My wedding was scheduled for 18th April and it has been rejected I have been placed on hold for hours and wasted so much time chasing for information - which is useless as they have used the Davies Group for extra support who aren t able to give any detail I ve been lied to and told managers would definitely get back to me within the next couple of hours and of course - no response They haven t replied to the multiple emails I have sent UK General are in breach of contract and acting illegally They are not adhering to the FCA handbook ICOBS 8 1 Insurers general ICOBS 6 1 Providing product information to customers general I have notified the FCA Trading Standards and the CMA as well as the MoneySavingExpert and Watchdog The Ombudsman will soon be looking into this for me and I will be taking it to court if necessary PICK JOHN LEWIS WEDDING INSURANCE AS THEY KNOW HOW TO TREAT CONSUMERS FAIRLY AND LEGALLY

The Ombudsman upheld my claim against Great Lakes

UK General act on behalf of Great Lakes who were the provider of my payment protection insurance for a number of years I had a terrible experience with Great Lakes and would give them a zero rating if the Trustpilot system allowed In July 2019 I was made involuntarily redundant from my job Great Lakes via their insurance intermediary Advent Solutions put me through the mill for months on end demanding an enormous amount of paperwork to prove my claim I spent a huge amount of hours of my time on this and gave them everything they asked for Despite clear written evidence from my former employer of my involuntary redundancy Great Lakes ruled that my redundancy was voluntary and they rejected my claim I absolutely knew my claim was genuine so I took my case to the Financial Ombudsman who ruled in my favour after examining all of the evidence They ordered Great Lakes to pay my claim plus interest and finally in April 2020 - 10 months after I was made redundant - I received a payment from them of almost 800 Naturally I cancelled my policy with them at the renewal date in October 2019 and I will never go anywhere near any services connected with Great Lakes and or UK General again

The would have been wedding Absolute Rogue traders

We took out wedding insurance with this company through debenhams thinking by using a reputable firm that we could rest well knowing we were safe Gulible naive fools we were We made a claim as our wedding like many others fell victim to the coronavirus outbreak Our claim was small in comparison to some but a couple of thousand pounds none the less After hours of phone calls and numerous emails we finally got through and were told it looked likely our claim would go through as the amount wasnt huge and the claims were genuine We were asured our case had been pushed through and we would recieve a response guess what Course we didnt We had to call them just to be told that our claim wasnt going to be accepted due to the fact it was a goverment decision to put a travel ban in place and that in our small print it said we wouldnt be covered for this Now when millions of people are dieing nobody in the whole world can travel no venues world wide are open and the world is in the middle of a pandemic and we arent even allowed out of our own home or to go to work how can this company hide under such a whimsical ridiculous cop out of an excuse for not paying out for our wedding What should be a fun and exciting time has now turned to financial worry and stress not knowing if we can recoup the losses to afford the wedding next year What a sad excuse for a company What a sad situation for everyone who put their trust in them and what a pair of fools we were for trusting them Stay well clear Dont trust them or their lies and certainly dont give them your money Not even a jesture of good will to refund our intial policy payment

Do not use this insurance company

Poor to shocking service Do everything they can to not pay a genuine claim I paid my insurance monthly for 10 years and never thought to change - this was a big mistake When I then had a accident in my kitchen where a tap was left on causing massive damage 1 Poor response time 2 Rude staff members with no customer service or empathy skills 3 Use a company to investigate you to prove no claimDefinitely not the 4th emergency service but a team of crooks who are protecting their profit line not your home DO NOT USE THEM

Awful Company - Avoid like the plague

I was due to get married in May 2020 I had bought a wedding insurance policy a year before the wedding date from WeddingPlan Insurance This policy was underwritten by UK General On behalf of Great Lakes The government imposed lockdown meant that the wedding could not go ahead Even though the policy wording appeared to suggest we were covered for situations where veunes were closed by a relevant authority and for infectious diseases UK General rejected the claim After many many hours of complaining and going through FOS the claim was eventually overturned and paid in March 2021 I will never buy an insurance policy again which has any connection to UK General Great Lakes WeddingPlan or the Davies Group Seriously avoid all of these companies like the plague

The most appalling insurance company

The most appalling insurance company - fronted by the Post Office Money giving them an air of legitimacy and respectability Unprofessional and strung me along on my very valid household insurance claim where I have suffered extensive storm and rainwater damage Then months later said they could not process the claim - even though the loss adjuster came around wasted my afternoon and put forward the claim to office Now they say they can t agree what category to put the claim under so they won t honour my claim Claim Reference 8626386 Don t ever buy any insurance that has this company s name connected with it

Avoid this amazon insurance

No feedback whatsoever after the insurance claim On the internet you can only find warnings about the insurer The fact that this insurance can be purchased via amazon gives the appearance of a reputable insurance company Not recommended in any case Hands off