Vacationsbyrail Reviews

Southwest National Parks

We just booked a trip to the southwest National Parks with Vacations by Rail The lady who helped us book it was very helpful in helping us get the best price Looking forward to our trip

First time customer

First time customer All expectations were met with the online order After talking with the live agent all questions were asked and the answers was to the point Friendly and professional quality personal service Thank You

Derek was extremely helpful and knows

Derek was extremely helpful and knows his stuff They offer great itinerary on the trips we booked

Great Staff

I have spoken with and asked many questions from 3 different representatives and ALL have been helpful and able to answer my questions I look forward to the trip since I trust all the employees are well trained friendly and knowledgeable

Pleasant agent who sent my insurance

Pleasant agent who sent my insurance request to the proper people very quickly

The agent was very professional

The agent was very professional polite and accommodating I interacted with two one briefly and they were both delightful to work with I initially made a mistake with my choice and both agents were great about making the change

So Helpful

David Spiller has been so helpful and offered alternatives for my trip with my elderly mom

Gwen Freeman was our Customer Service

Gwen Freeman was our Customer Service Specialist and he exceeded our expectations in relation to our booking Due to an issue with Via Rail Canada Gwen was able to resolve this issue in a professional and efficient manner ensuring our journey would be most enjoyable and trouble free We would have no hesitation in recommending Vacations By Rail for anyone wishing to see Canada by Rail Thanks again and well done Gwen