Viagogo Reviews

Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace

viagogo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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P

Do not bother honestly worst experince

Do not bother honestly worst experince paid 300 for 4 tickets to madness received 4 standing at 42 each and didnt want to know when i questioned it Terrible cuztoner service
M

I d give you -10 if I could

I d give you -10 if I could you are just scamming fans out of there money it s beyond me how you get your hand on the tickets so fast and don t get me started on the prices you charge you are criminals Ripping off people who really do want to go to these shows slipknot went on pre sale 9 o clock this morning and by 4 minutes past 9 they become unavailable but you seem to have a lot for sale for triple the prices of a standard ticket price
R

Worst experience and service ever - WILL AVOID FOR GOOD

I d leave 0 5 if possible I ve spent huge amount of money on tickets as the pay in installments did not work and they took all the money Possibly the worst and rudest customer services experience I ve ever had whose response was rude and clueless - they didn t even know this was a payment option despite my having evidence to prove this So after being out of pocket - the tickets were sent by Viagogo and have now been lost - so am I out of pocket and have no tickets yet I ve booked travel and accommodation Guess what - hopeless customer services response I will never use Viagogo again
L

A robbing scam site of the worst kind

Purchased tickets from Viagogo for what was advertised as Catfish and the Bottlemen - 45 each plus fees It came to 113 The ticket sales page had an image of the band and clearly said Catfish and the Bottlemen When I visited the website of the venue it turned out to be for a blues band called Catfish that I had zero interest in seeing I wrote to viagogo to complain and ask for my money back due to the false advertising to be told that they couldn t refund me but that I could re sell my tickets When I came to do just that in the hope that I would recoup even some of my money having looked at my e tickets the face value on each ticket was just 12 How viagogo can justify taking 113 off me for 24 tickets is beyond believable A scam site of the very worst kind and completely and utterly immoral
S

Purchaser unable to access tickets

Purchaser unable to access tickets through the app Viagogo not interested in helping If I hadn t contacted the purchaser direct they would never have got into the venue
J

Absolutely dreadful service with

Absolutely dreadful service with assistants that say they have done one thing but done something totally different I tried to cancel a sale of tickets that was still showing as pending I was told that the sale was cancelled and that the charges would be removed as a one-time courtesy I was also told that I could use the tickets as I wished i e they still belonged to me 24hrs later I get an email to let me know that the sale had completed and could not be cancelled now I also asked for transcripts of the chats which never arrived I will NEVER use this website again - would give ZERO if i could
N

Terrible

Terrible Do not buy from them They sold us concert tickets for USD 450 each and then told us tickets are not available close to to the concert date They refunded the money but we didnt get to see my favorite band We found out this is very common with viagogo
A

Very unreliable

Very unreliable It s very difficult to get the ticket after you purchase I have been trying to receive it for few weeks already I can t access it on the app When I have in my account on the laptop the ticket doesn t have any barcode or number I am worried that I won t be able to access the event I would never use this service again
L

DO NOT USE

DO NOT USE TERRIBLE EXPERIENCE Paid 600 for 2 tickets to leeds arena to find they had been double sold Ended up sitting in 30 tickets refused to refund - offered 120 voucher Now in the hands of American Express
R

Do not purchase tickets from them

Do not purchase tickets from them For three years I have been trying to get my money back from the postponed Tom Jones concert It s absolutely pointless to speak with them They are not updating anyone they are not trying to find out what s going on with the event They just sit there and hope you will forget

About Viagogo

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets.

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Frequently Asked Questions

Viagogo is a global online secondary ticket marketplace. It connects buyers and sellers of tickets for live entertainment events such as concerts, sports matches, theatre shows, and festivals. The platform operates via viagogo.co.uk and functions as a fan-to-fan resale marketplace, not as an official primary ticket seller or box office.

Sellers list tickets they wish to resell on the Viagogo platform, setting their own price. These listings are then displayed to potential buyers. Prices are determined by sellers and can differ from the original face value based on demand and other factors. Viagogo charges a service fee to buyers on top of the ticket price, and sellers pay a commission fee upon a successful sale.

Viagogo offers a wide range of event categories. These include Concerts & Festivals for music events, Sports for matches and tournaments, Theatre & Arts for shows and performances, and Family & Attractions for experiences like comedy shows and theme parks. The inventory is searchable and extensive.

No, Viagogo is not an official box office or primary ticket seller. It is a secondary marketplace where individuals resell tickets they have purchased elsewhere. The platform facilitates these transactions between third-party sellers and buyers.

The Viagogo Guarantee is a policy stating that buyers will receive valid tickets in time for their event. If there is an issue, Viagogo commits to providing comparable or better tickets, or a refund. For sellers, the guarantee offers protection against fraudulent buyers, helping to secure transactions on the platform.

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About Viagogo

Viagogo: A Global Secondary Ticket Marketplace

Viagogo operates as a prominent global online marketplace, connecting buyers and sellers of tickets for live entertainment events. Based in the UK and accessible via viagogo.co.uk, the platform facilitates the resale of tickets for a vast array of events, including concerts, theatre performances, sports matches, and festival experiences. Its core function is to provide a digital space where ticket holders can sell tickets they can no longer use, and fans can search for and purchase tickets to events that may be sold out through primary outlets.

How the Marketplace Operates

The website operates on a straightforward principle. Sellers list their tickets on the platform, setting their own price. Viagogo then displays these listings to potential buyers. It is important for users to understand that Viagogo is a secondary market, meaning it is not an official box office or primary ticket seller for the events listed. Prices are determined by individual sellers and can be significantly higher or lower than the original face value, influenced by demand, timing, and seat location. The platform charges a service fee to buyers on top of the ticket price, and sellers are also subject to a commission fee upon a successful sale.

Event Categories and User Experience

Viagogo.co.uk features an extensive and searchable inventory. Users can browse events by major categories such as:

  • Concerts & Festivals:Tickets for music artists across all genres and major music festivals.
  • Sports:Access to football matches, rugby games, tennis tournaments, motor racing, and other sporting events.
  • Theatre & Arts:Listings for West End shows, musicals, plays, ballet, and opera performances.
  • Family & Attractions:Tickets for theme parks, comedy shows, and other live experiences.

The website and associated mobile apps are designed for ease of use, with search functions, interactive seating maps for many venues, and detailed event information. Customers create an account to manage purchases and sales, with customer service support available for inquiries.

Key Considerations for Buyers and Sellers

Prospective users should be aware of several important aspects of the service. The platform offers a Viagogo Guarantee, which states that buyers will receive valid tickets for their event on time or will be provided with comparable or better tickets or a refund. For sellers, the guarantee implies protection against fraudulent buyers. However, as with any secondary market, customers are advised to:

  • Research the face value of the ticket before purchasing.
  • Understand the total cost, including all fees, before completing a transaction.
  • Review the specific ticket delivery method, as options can range from e-tickets to express courier services.
  • Check the seller's notes regarding seat details, as listings are for re-sold tickets which may have restrictions.

The secondary ticket market, including platforms like Viagogo, is subject to regulations and scrutiny in various jurisdictions, particularly concerning pricing transparency and consumer rights. The company emphasizes its role in providing a secure platform for fan-to-fan transactions, ensuring both parties are protected through its guarantee and verification processes.

Conclusion

In summary, Viagogo.co.uk serves as a comprehensive secondary marketplace for live event tickets, offering a wide selection for buyers and a sales venue for sellers. Its model is built on market-driven pricing and a fan-to-fan exchange, backed by a customer guarantee. Users engaging with the platform are encouraged to conduct transactions with an awareness of the secondary market nature, ensuring they make informed decisions regarding pricing, fees, and ticket validity for their chosen live entertainment experiences.