Identityiq Reviews

Identity IQ is not providing promised monthly services to their clients

Identity IQ is now showing more and more issues with reflecting all 3 credit bureaus They are not checking their system to see what bureaus are missing and what is not working right with their program They have no problem charging the amount due every single month but they do not capture systematically ensuring every bureaus is loading You as a customer must tell them when a bureau is not loading If a bureau is not loading and has been missing for over a month then the customer should not be charged They need to manage their system more rather than relying on the customer who is charged regardless to inform them when something is not working Then the customer service reps have differing information They say call the bureau or if you have a fraud alert it will not load these are not true And recently I was told to refresh to get an updated report When did that become a response If I pay every single month the system should auto refresh every single month I actually having missing months of credit reports that I paid for These guys are becoming archaic in their processes and non proactive --- all the while taking their customer s money for what they are not providing every month

Every thing went well and quickly to

Every thing went well and quickly to the point

Identity IQ was helpful when

Identity IQ was helpful when investigating if we were victims of identity theft

They were able to take care of what u Upgrade

They were able to take care of what u asked for without me having to login to do it myself

Customer service was friendly

Customer service was friendly patient and helpful Had a question about something on my most recent credit report Called IdentityIQ and the rep I got was very patient and took the time to answer all my questions and made sure I completely understood what I was looking at My only complaint is that they did try to upsell me to a more comprehensive plan

It helped me but I no longer need this

It helped me but I no longer need this so pls take me of of this I would appreciate it and if you can reimburse me I thank you

Sandra was very nice but 2nd girl UGH

Sandra was very nice Unfortunately the plan that she helped me choose did not have all 3 credit bureaus only Experian Not what I expected I wanted plan the gave me all 3 with all indystry score models for each bureau I called back and the girl that I spoke with second time hispanic I think probably was new with no training didn t know answers to simple questions She said this company only uses Experian information wait what

Good customer service when I needed to

Good customer service when I needed to cancel But this reoccurring charge stopped reporting last year for purposes of credit history on rental payments I should of been notified