Villaitaliamiami Reviews

Be ready for housekeeping to ignore the DND sign on your door

The service I ve never had the misfortune of staying somewhere with such horrendous service The storage room that holds all of the clean towels linens for the remainder of the hotel is locked within a closet inside the master bedroom of the private villa This resulted in house keeping knocking on our door every single day of our stay to access that closet to get to the towels And a second knock with them accompanied by management when we denied them access the first time They didn t care someone was still asleep in that room They came in every day to get towels linens for the rest of the hotel Their storage issues are not mine and my family s problem and to have our rest and vacation disturbed just for this was terrible customer service overall If you plan on staying in the private villa expect to be interrupted everyday of your stay Or if you won t be in the villa during the daytime expect the staff to be accessing the area with your private belongings without you there This was not communicated to us ahead of time nor was it upon check in that this would be occurring If someone has the villa booked for so many days why not access the towel linens ahead of time and store them elsewhere if the villa will be occupied It seems like that would be common sense but apparently this place didn t seem to have thatNo issue with the room itself the private villa was nice and clean overall And the location was ideal within walking distance of most places we needed to be The service didn t outweigh this though and we will be staying elsewhere next time we visit I encourage you to do the same and look for other accommodations