Barbarhouse Reviews

Very nice communication

Very nice communication precise description and short answer time See you soon in Italy

Excellent

Quick response advices and tips on choosing apartments ease of booking very good prices and great deals

Villa zwischen Baustellen und keine Reaktion auf M ngelliste - Villa in between construction sites and no response to complaints

Villa zwischen Baustellen und keine Reaktion auf M ngelliste - Villa in between construction sites and no response to complaints Wir verbringen seit 14 07 24 unseren Urlaub in der Villa Carlita Carovigno Bei Anreise sprachen wir die Mitarbeiterin von Perle di Puglia auf die Baustelle auf dem Nachbargrundst ck rechts von uns an worauf diese sagte dass kein L rm zu erwarten sei Am ersten Morgen unseres Urlaubes 15 7 wurden wir um 6 Uhr morgens von 2 Baggern geweckt die bis zum Nachmittag mit Au enarbeiten besch ftigt waren Auf Nachfrage bei der Agentur Barbarhouse ob man uns ein anderes Objekt zur Verf gung stellen k nne wurde uns geraten an den Strand zu fahren um so dem L rm zu entgehen Wir zahlen f r die beiden Wochen in der Villa Carlita 5 963 Euro damit wir einen ruhigen Urlaub in der Abgeschiedenheit Apuliens genie en k nnen H tte man uns so wie es vorgeschrieben ist ber die Baustelle informiert h tten wir ein anderes Objekt gew hlt Doch damit nicht genug die sch ne Villa Carlita hat im Laufe der Jahre Federn gelassen so dass das Interieur reichlich abgenutzt ist Schimmel an Duschvorh ngen und an Bildern abgeplatzte Farbe an Heizk rpern Verschmutzungen in den Toiletten Als wir den Zustand des Hauses und die nachl ssige Reinigung bei der Agentur Barbarhouse bem ngelten und durch Fotos belegten wurde darauf nicht reagiert Auch ist die Ausstattung des Hauses sehr g nstig gehalten Geschirr Sch sseln Gl ser Bei einer Luxury Vila so die Beschreibung auf der Homepage und einem Wochenpreis von ann hernd 3 000 Euro kann man eine gehobene Ausstattung erwarten Leider ist das noch nicht das Ende Am zweiten Tag unseres Urlaubs wurde dann Baustelle Nr 2 im Nachbargrundst ck links mit Baumf llarbeiten in Gang gesetzt welche heute Tag 3 mit Ausschachtungsarbeiten durch schweres Ger t fortgesetzt wurden Die Kommunikation mit Barbarhouse ist leider frustran und die Mitarbeiter von Perle die Puglia verweisen nur auf diese Agentur Insgesamt ist die Situation sehr unbefriedigend und wir erhalten keinerlei Kompensationsangebot Das war das erste und letzte Mal dass wir eine Immobilie ber Perle di Puglia und Barbarhouse gebucht haben Wir k nnen nur Alle vor diesen Agenturen warnen ENGLISH VERSIONWe have been spending our vacation in Villa Carlita Carovigno since July 14 2024 When we arrived we spoke to the Perle di Puglia employee about the construction site on the neighboring property to our right whereupon she said that no noise was to be expected On the first morning of our vacation July 15th we were woken up at 6 a m by two excavators who were busy doing outside work until the afternoon When we asked the Barbarhouse agency whether they could provide us with another property we were advised to go to the beach to avoid the noise We pay 5 963 euros for the two weeks in Villa Carlita so that we can enjoy a quiet holiday in the seclusion of Puglia If we had been informed about the construction site as required we would have chosen a different property But that s not all the beautiful Villa Carlita has suffered over the years so that the interior is very worn out mold on shower curtains and pictures chipped paint on radiators dirt in the toilets When we complained about the condition of the house and the negligent cleaning at the Barbarhouse agency and documented it with photos there was no response The equipment in the house is also kept very cheap dishes bowls glasses With a Luxury Vila that s the description on the homepage and a weekly price of almost 3 000 euros you can expect upscale furnishings Unfortunately that s not the end yet On the second day of our vacation construction site No 2 in the neighboring property on the left started with tree felling work which continued today day 3 with excavation work using heavy equipment Unfortunately communication with Barbarhouse is frustrating and the employees of Perle die Puglia only refer to this agency Overall the situation is very unsatisfactory and we are not receiving any compensation offer This was the first and last time we booked a property through Perle di Puglia and Barbarhouse We can only warn everyone about these agencies

Very suspicious payment process

Very suspicious payment process Used booking com to book a room with credit card Was later sent an email through booking com from Barbarhouse indicating that payment had to be made up front in full and separately on their site through credit card or bank transfer Email included a shortened url that was even more suspicious Booking com was contacted and not much help - they could not put the payment through using our card info They contacted Barbarhouse and were told only bank transfer can be used even though email indicated credit card would work We ultimately clicked on the link and paid using a credit card on their site because the Barbarhouse emails threatened to cancel the reservation so we felt bullied to do so Our booking com reservation still shows as action needed because the card is invalid even though we fully paid it now We have confirmation that payment was made but now are not sure we will have a place to stay Strongly recommend no one book with this place I would not go so far as to say they are running as scam but their policy of trying to get people to pay with a bank transfer is unacceptable and suspicious I fully intend on reporting them to consumer protection in Italy - for what that is worth

Absolute con artists

Absolute con artists - No compassion following my father in laws head on car accident tried to charge 50 late check-in- Incorrect Google map pin location provided resulting in confusion - car crash inability to locate property via taxi 40min ride from Brindisi hospital took 3 hours - Charged for linen- Informed mid stay there is no rubbish bin collection required to drive rubbish to tip- Powercut due to thunderstorm loss of power wifi flooding of villa access gate stopped working - No flexibility on check-out due to the above issues 350 late check out fee- Additional charges for using towels on the floor due to flooding- Additional charges for prior tenant breaking an umbrellaYou re seen as a commodity zero compassion or consideration for extenuating circumstances Avoid Barbarhouse Simona

Rental Scam - Dont Rent from Barahouse

Warning Vincenti from this agency kept our deposit despited canceling within days of paying a deposit the reservation was over 2 months away we were assured we would get a refund but was lied to they claimed we did not cancel and had proof of cancellation

When asked very simple questions on

When asked very simple questions on variation of bookings barbarhouse asked me to go back to booking com didn t even help to get a number They were very abrupt and unwilling to help Additionally once I have contacted booking com I was told that barbarhouse have agreed to come back with the answer I originally asked them and now asked via booking com within 48 hours A week later booking com despite chasing barbarhouse cannot get any answers Please don t engage with this company is just upsetting and very stressful

This company is a scam

This company is a scam we reserved a villa May 7 2022 placed a 2K deposit and assured if cancelled we get a refund just days after our reservation and never got a refund DO NOT give any deposit you wont get a refund even if you follow their cancellation dates