Vision-properties Reviews

Absolute joke - Avoid at all costs

Absolute joke Booked a viewing travelled from another city just to hear the property was let agreed two days prior No phone call no email no apology when spoke with the manager - Toby Green Rude attitude unprofessional Avoid at all costs

You ll never see your deposit again

Had to leave my tenancy early paid all the related fees They made up excuses to avoid returning my deposit for 5 months After involving a solicitor they made up a separate set of damages even though I had not actually moved into the property so couldn t cause any damages Dishonest greedy Toby Green and friends

Renters avoid at all costs

The worst experience trying to rent a property I have ever known The entire process was so drawn out and time consuming no compassion is shown for people trying to rent a property To improve Vision need to learn to take Accountability for wrong doing and not try to use people as scape goats so they don t damage more peoples trust in letting agencies

Absolutely awful

Absolutely awful Seeing a company ran in this manner makes me feel like I could create my own

Complete waste of time

This is the first review I have ever left on Trustpilot It rarely seems worth it but my short time dealing with V1sion Properties has been so needlessly complex difficult and frustrating that on this occasion it seems worth it I messaged vision properties through Spareroom about one of their listings The first red flag was when they replied telling me that the listing was for the entire property rather rather than just 1 room despite the listing describing the room and only showing pictures of 1 bedroom I queried this and they replied saying that they had been looking at the wrong listing and that it was infact just for the 1 room as previously thought I then had to query a second detail The listing had been set to Mon-Fri suggesting that the property had to be vacated at weekends and was only available for new prospective tenants between Monday and Friday This seemed unlikely to be the case and worth querying especially as I was travelling to Leeds for the viewing and on the off chance it really was only Mon-Fri it would be no good for me and thus not worth viewing I had to ask 4 times to get an answer to this question 1st time - no reply2nd time - answered a different question I had not asked 3rd time - answered another different question I had not asked 4th time - finally received an answer to my original question By this point we had partially organised albeit unconfirmed a viewing for Friday morning On Thursday I messaged them to confirm this They didn t reply Thursday afternoon I followed up on this but once again they did not reply I messaged again and tried to call their office in the evening but it was to no avail I then messaged them in the late evening once again in the hope that they may pick it up early in the morning Unfortunately there were no replies in the morning so I had to decide whether or not to make the early trip to Leeds to potentially view or not I arranged transport and arrived in Leeds and had to call their office only to be told that the viewing was not going ahead as it was unconfirmed The issue with this as I explained on the phone is that if a time is loosely agreed upon as V1sion then completely stop reading and replying to messages from lunchtime the day before it makes it very difficult to know what to do Unfortunately the rental market is so overcrowded and I suspect they know this so there s little incentive for them to make sure I have a decent experience with them as I suspect they can easily find plenty more potential tenants As such I m now in Leeds with nothing to do until my next viewing in 4 hours All it required was for someone at V1sion to reply to messages the day before to avoid this issue It s a real shame they didn t bother I ve never lived in a V1sion managed property so can t confirm how the experience is but with the above experience in mind it s probably a good thing im not going to end up with the room It s anyone s guess what it would be like trying to coordinate solving a real problem in one of their properties What a waste of time I ll be looking elsewhere from now on

Excellent and attentive service and a satisfactory outcome

Can not recommend Vision enough I previously marketed my home with one of the largest agencies in the area who left me feeling very underwhelmed from signing the contract I didn t hear much more from them again Vision however restored my fate the photography of my home was of a much higher standard than previously and I was updated often Thank you guys I will certainly be recommending you from now on

Excellent service should always be commended

Excellent and attentive service and a satisfactory outcomeI received excellent service from Vision Properties On first contact they were prompt in providing an evaluation and in preparing sales information for my property During the sales process they were attentive and kept me informed on all viewings and feedback There was courteous and friendly service and sound advice at every stage of the process Last but not least they achieved a sale at the asking price in what I know were difficult market conditions I previously had contact with a number of other estate agents in the area On the basis of that comparison if you are looking for an estate agent and unsure which to choose I am very happy to recommend this agency

A brilliant team

The following letter has been sent to Justin Hemming of Vision Properties following a recent house sale -Dear Justin I just wanted to thank you and your team for the excellent service you have provided throughout our house sale You have been more than helpful through every step of the process and your response times to any query raised have been second to none I have had very negative experiences with Estate Agents in the past and your courtesy attention to detail and professionalism have proved to be a refreshing and very welcome change I will have no hesitation in recommending your company to family and friends in the future Please feel free to use this testimonial on any platform you choose - an excellent service should always be commended Kindest regards Vikki Evans

Vision have rented my property three

In the past we have approached some of the larger more established estate agents in the area to value our home but they always made us feel that we were just a figure and simply wanted to make money from the sale of our house Vision were a breath of fresh air from the time they walked through the door to the day we handed over our keys The whole team were so lovely and approachable yet maintained a professional manner at all times They genuinely cared about our property and wanted to do the very best for us We felt they maximised the value of our property without rushing the sale for their own statistics Saying that it was exactly 2 months from the day we accepted an offer to the completion date thanks to them keeping track of the process and helping it to progress In our opinion the best part of their service was when Julie who was to carry out the viewings came to look around our house the day before to see exactly what it was like and ask things like where is the boiler - a basic question that we always ask estate agents when we view and they very rarely know the answer to We cannot recommend Vision enough and are so grateful to them for all that they did for us