Itrip Reviews

I trip is AWFUL

I trip is AWFUL BEWARE- this property management company is AWFUL due to poor delivery poor response poor customer service and poor management Being an owner of properties in a different state I would not recommend it I booked a VRBO property in Park City UT for a family vacation and it was not a great experience because iTrip was the property management company hidden on the back end We left multiple voicemails requesting to call back on their emergency line with zero calls back YES their EMERGENCY LINE was not supported They would only message text but it would take some time 1 hour for a response I highly recommend staying clear of any Airbnb VRBO properties iTrip manages We have learned now to ask additional questions ahead of time and do research There are many more management companies out there as more and more people are doing Airbnb VRBO so do your research

Additional charges scam

ITrip La Quinta Californiaexactly the same as this family see messaged belowBuyer beware please read reviews and stay clearFollowing our July 22-29 Vacation iTrip falsely accused my family of leaving a Fripp Island property excessively dirty and were wrongly charged 150 Knowing we were innocent of the allegations we respectfully called and emailed iTrip We were shown no compassion understanding and especially zero compromise Phone calls were not returned only emails stating that we were wrong iTrip corporate was notified and took no action As a result of our treatment we took iTrip to small claims court and the judge ruled in our favor

We had to cancel our reservations

We had to cancel our reservations 8 plus months before vacationing in Palm Desert due to health issues Their representative stated that we d get a refund MINUS 350 for their booking fee What sort of company does such heinous things to customers Avoid making any arrangements with ITrip They are your worst nightmare

iTrip Park City canceled our reservation

iTrip Park City did not honor our reservation with them They canceled it less than two weeks before the trip No apologies no alternative offered no compensation Nothing Now we are stuck trying to find something last minute We will not use them ever again

Itrip terrible management company St augustine Florida

Rented a property via itrip in St Augustine Florida on VRBO Property was dirty linens unchanged food in sink and more importantly was under construction when we arrived There were people sandblasting a deck 5 feet away from us from 8am to 4 pm When we inquired with neighbors they all knew this work was scheduled When I informed them of the issues they said they would compensate us for them but now they are unresponsive ITrip is negligent in renting a property under these conditions and are poor managers

I would use negative stars if I could

I would use negative stars if I could Total rip off company Asked specifically about cancellation policy Never answered question just sent lots of Small print that had hidden fee Whatever you do do not book with any of these companies Apparently a franchise for money hungry dishonest people

WORST stay we ve EVER had

We stayed here through AirBnB This was the absolute worse possible experience we could have ever imagined If you have any value in yourself your time DO NOT STAY IN ANY UNITS OWNED BY THESE PEOPLE We booked a 3 night stay the AC went out after the first day The temperature quickly climbed to over 80 degrees for the duration of our stay We were offered no refund had to go through AirBnB management to get any amount out of the extremely disrespectful unhelpful host If we could have left we would have Save yourself the misery book somewhere else Also small issues to note were a very uncomfortable mattress with a loud squeaky bed frame dirty walls a dryer vent that had probably not been cleaned in months very low water pressure in the shower a dead snake plant If you book anywhere this host owns I feel sorry for you

Do not use itrip

Believe the reviews We read them but decided to risk it anyway which was a poor choice Company just about making money not about your well-being or reputation Other agencies in these times are understanding and flexible Despite contacting the company due to poor weather and asking for in part refund or even credit towards future booking they would rather we travel in -18 storm warnings with young children Don t book with these guys

Would give ZERO stars if I could

Would give ZERO stars if I could Contacted them about cancellation policy due to the State of Emergency declared in Florida if the pipeline wasn t brought back online Their response That s not true at all Thank you Rude ignorant and unprofessional Book through another company

Don t use itrip bend

Don t use itrip bend just go with anyone else i booked with them through vrbo paid and the next day they cancelled the trip because of a pricing mistake on their end they said reg the co-owner admitted it but hey now it s my problem and i have to start all my vacation planning over thanks reg way to take responsibility for your company what a waste of my time