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Waggy Reviews

Waggy

waggy.pet
2.41
32 reviews
Poor Rating
Based on 32 user experiences

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Rated 2.41 out of 5 by 32 customers

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AI Review Summary Based on 32 reviews

Multiple reviews report fraudulent practices, including fake ESA letters, unlicensed therapists, and nonresponsive customer service. Several other reviews cite excessive charges, incorrect billing, and refusal to issue refunds. A minority of reviews note successful travel approvals and efficient processing. Because of recurring complaints, trust and effective customer service are frequently questioned. Poor product quality is highlighted by defective gear and flimsy accessories.

What customers love
  • Quick processing
  • Effective ESA letters
  • Fast delivery
Common concerns
  • Scam operations
  • Defective gear
  • High pricing
  • Forged letters

Last updated 3 months ago

D

SCAM

SCAM I contacted the therapist who supposedly wrote my letter who I never saw or spoke to and she didn t know who I was or who Waggy pet was A Total BS website papermill I order their laughable Gear for my pup and it wasn t the picture they showed It was a cheap flimsy strap that broke the 1st day Stay Away
R

This feels like a scam operation

This feels like a scam operation They sent me a payment link that wasn t secure prone for credit card theft so I told them I can t use it They called me back and offered to take my information on the phone I said I prefer a secure link They started to tell me that I don t know what I m talking about it is a secure link and hung the phone on me
K

Provided letter without a valid license number

I have been a customer with Waggy for 1 year Service was ok but I just needed to renew an airline letter The letter they provided was signed by someone who wasn t a licensed therapist and the airline rejected the letter I looked up the licence number on the State of CA website and the license was indeed invalid Waggy would not admit that the license was invalid or provide a new letter with a valid license The customer experience was very poor they don t provide an email address or and no one answers the phone I tried emailing them from their portal but I kept getting an error and then a note that my account was locked for spamming You get what you pay for waggy is cheaper than the alternatives and now I know why Buyer beware of this company
S

Gave me a fake letter that my landlord

Gave me a fake letter that my landlord rejected Didn t respond to emails and cals requesting assistance Currently filing a chargeback with my bank since this company has given me no response
A

Paid 135 for the letter that never

Paid 135 for the letter that never arrived Called and email several times but never heard back from the company If you call the number there is no customer service No wonder they have no social media Total SCAM
O

Scam - Charged 150 00 To My Account

Charged my account 150 00 when charge should have been 25 00 Attempted to cancel immediately upon receipt but have been given run around that billing will review my account Filed fraud alter with my bank and disputed the charge Total scam
H

They are a predatory company that has

They are a predatory company that has abhorrent customer service skills They stole my money and refused to give me a refund when I wasn t happy I am getting a lawyer involved as they falsely advertised to me
L

Their site is a SCAM

Their site is a SCAM These letters are useless and FAKE This has to be illegal They are promising medical prescriptions for emotional service animals and No doctor Ever contacted me I was promised a doctor in my state and some bogus letter from Florida seas created Using a generic format that is fake I was charged before even getting evaluated They are refusing to refund me and are taking advantage of vulnerabile people with mental illnesses These are not official Documents recognized by the law or medical field BEWARE
H

The only positive comment is fake read the comment

I left a message to their phone number They called me back and I mentioned them about all negative reviews After the call about an hour ago magically a positive review appeared here Seems like customer service comments about their own company to look positive I was gonna give them a shot but after this definitely won t do that I won t suggest anyone else either Edit After my review that person has edited her comment and instead of complimenting the service she is now saying that she works there and she likes the company so much Here is the old review I leave this case for your judgement people 1- First review http prntscr com m6envs remove spaces to see the picture of her comment 2- Edited review after my review http prntscr com m6eory remove spaces to see the picture of her comment
S

The note is forged Doctor had no idea they use her name

The note is forged I contacted the doctor who had no idea they were using her name they charged my card fraudulently the phone number for the doctor is a whatsapp phone number and the email is for waggy not the doctor Disputed with my bank since I did not authorize and reported to the FTC for fraud and scam

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