Wendywutours Reviews

Having gone on your website I sent you a query it says you get back to queries within 24 hours it is now 3 days since I sent you a query about your holidays Not very good customer service doesn t bode well in trusting this company

Scam company steel your money

Unwanted intrusions in my computer never wanted to hear from them nasty operation

Japan Worst trip I ave ever experienced after many years of travel Economy flight Cathay Pacific so cramped I am 5 ft and 120 lbs Could hardly move The Japanese guide lost 4 clients because she route marched not waiting to indicate the way Her English very patchy Nice woman but not up to looking after a mixed ability group Repetitious itinerary temple or garden I hour in each After hours of travel Food poor and not fresh We all longed for something unpickled Worst if you are vegetarian I have seen a lot yet really have seen nothing The group of people mostly Australian could not have been nicer thank goodness My advice is find another tour operator who wants you to understand the food and the culture not rush you from one end of Japan to the other

We contacted Wendy Wu and a competitor to ask them to put together a tailor made programme for a 2-3 week trip to Japan We provided a list of cities towns we wanted to visit notification about a food related health issue and a profile of our experience in Asia Wendy Wu took several days to even respond and then only asked 2 questions when would we like to travel and what airport did we want to use - they didn t ask to have a phone call to explore our expectations or check the health issue Several days later we received an email containing what was clearly a very generic cut paste itinerary proposal that clearly was not tailor-made or had much time spent on it - it also quoted a huge cost but no explanation as to what I was getting for the money The competitor Inside Japan also responded and it was significantly better - they had an hour s call with us to understand our needs made some really good suggestions and put together a detailed personalised itinerary AND came in about 40 cheaper with an extra weeks holiday and more activities e g Sumo I did email Wendy Wu including their CEO to highlight how poorly they had managed our enquiry but received no response at all Our view is that Wendy Wu really doesn t do what they say on their marketing material and are not customer focussed at all - if they can t get it right when attracting new business then what hope do you have if there are issues once they have your money If you are considering Wendy Wu for Japan then DON T and look at Inside Japan

We booked Wendy Wu In Pursuit of Panda Tour on 15 10 24 suppose to start tour in 9 3 25 Since joining the tour we found ourselves under extreme stress from Oct 24 to Jan 2025 in Pursuit of China Entry with Wendy Wu instead They promised to customers they have Visa Dept to handle Chinese Entry process Do not trust them they only able to handle standard British born with British Passport cases They have no expertise in obtaining China entry for other nationals After I paid deposit I found out they used DJB to process all customers Chinese entry applications and washed their hands off visa application responsibility Wendy Wu asked us for 5 500 full payment in Dec 24 besides the flying time is actually 7 full days tour and only process our China entry documents in Jan 25 DJB confirmed they had completed my visa application for me in Jan 25 and I had given them all my documents including my expired Home Return card as I was born in HK but has British Passport I struggled in Freezing cold weather paid peak time train fare to London to meet DJB staff on the 9 1 25 they have set appointment time between 10 to 10 30 am daily at Chinese Visa office and they submitted my application with me My visa application was rejected as they had gone through the wrong route with my application DJB then told me Chinese visa office said I had to go to Chinese Embassy instead for an interview to obtain entry documents to China DJB staff said that process could takes months no guaranteed when Chinese Embassy will reply I then read through small print in Wendy Wu Tours Terms and Conditions refund policy and had no options but called Wendy Wu on 10 1 25 to cancelled the tour to rescue 70 of our tour money Wendy Wu company encouraged us to stay with the tour despite they could not guarantee we could get a reply with Chinese Embassy in time for us to fly to HK by 28 2 25 They know full well if we further delay cancelling the tour we would completely lost our full tour money to them By cancelling the tour the next day after the visa application was rejected we already lost 1 640 to Wendy Wu 30 due to only their inedquancy to sort out our paper work for the tour We had since written 8 complaints letters to Wendy Wu they replied by hiding behind their terms and conditions to confirm they entitled to our 1 640 tour fee but unable to tell us what they had spent our money on as they had not gave us any evidence of having to book air tickets hotels under our names DJB visa office confirmed to us they had not been paid by Wendy Wu tour despite submitting visa applications on our behalf in Jan 2025 Without receiving payment from Wendy Wu Tours DJB visa office accepted their responsibility and refunded me train fare for the wasted journey to meet them at the China Visa office on the 9 1 25 My husband booked a whole month annual leave in March 2025 Wendy Wu Tour company basically robbed us our tour money our dream China Tour our time from Oct 24 to Jan 25 leaving us with less money and time to rescue an alternative holiday in March 2025 We like to share our painful experiences to warn anyone not to fall into the trap there are plenty more Asian Tours companies in UK if you do not need to waste your money and valuable time Had we went ahead with Wendy Wu expensive 7 days tours they expected us to manage all our own luggages daily while travelling on and off trains throughout the tour despite we told them we are at our mid 60 and 70 No wonder other customers also complained in Trust Pilot website that they round up matching through their tour and found their tour guide loosing a few tour members We could not trust this tour company any more They robbed us a pair of pensioners savings of 1 640 and our dream China holiday of our life time This company do not treat their customers well could not retain their customers and now are advertising their business everywhere sending us frequent adverts emails leaflets flooding our letter box and big banners and tour brochures displayed in our local garden centres we found ourselves constantly being reminded of our painful experiences with Wendy Wu Tours It is ongoing mental torture for their ex customers who had already lost so much with Wendy Wu Tours

Read between lines in Wendy Wu reply to my review mainly confirmed their practice non customer care base What they spell out on their reply to me are that 1 Non refundable costs of bookings services secured in advance - but as I said in my review they only did the booking over the phone with me which cost them nothing Even after we settled the full balance by 15 12 24 Wendy Eu had not given me any confirmation of the exact hotels they had booked for us or confirmation of the airline booking under our names If we book through any online hotels websites once you paid you will have hotels email confirmation Wendy Wu told me we were suppose to travel with Cathay Pacific airlines if I booked directly with that airline I would have email confirmation straight away after making payment With Wendy Wu Tours you get nothing after making full payment to show where your money had gone Even when they did not manage to assist with my Chinese entry documents their visa team DJB told me they had not been paid by Wendy Wu for my case as no successful China entry documents means no payment to them Wendy Wu Tours company if you want to reply to my Trust Pilot review then justify yourself and be transparent to our reviewers your customers where customers money 30 non refundable money actually disappeared to spent on 2 When I did not get my entry documents to China I asked to speak to Customer care team but found myself talking to the same few staff at the sales team who reassured me they would sort out my China entry documents at the point of sale booking Trust me there were no so call separate Customer Care Team you could discuss anything with when things go wrong Hence we had no options but to cancelled their tours to at least rescue my partial tour fee Anyone could see Wendy Wu Tours company reply to my review showed they had nothing to explain to customers where our money went but just hide behind their terms and conditions In their own words These terms align with their booking conditions Be very aware could anyone trust these sort of Tours company All I wrote in Trust Pilot review are me and my husband truthful experiences with Wendy Wu tours it is nothing but the truth After loosing quite a sum of money to them we were still constantly reminded of our painful experiences by them advertising their business into my emails box and booklets sent to us as well as having to face their banners in our local shops All I have done wrong was not having energy after a health scare to carefully read Wendy Wu customers reviews before I booked with them They sent me to In Pursuits of complicated China Entry documents tour with DJB which started in Oct 2024 and ended when I cancelled it on the 10 1 25 totally exhausted me rather than the suppose joyful In Pursuit of Pandas tour I booked on the 15 10 24

Very expensive and I was not booked on a flight from South Korea to Japan even though they knew the ferry had not been operational for months We would walk up to 20 mins to a restaurant for dinner just about every night The food was terrible and the portions were small and they had to be shared by 4 people usually I would leave it to the men if they were at my table I have travelled extensively through Asian countries including India and China and the food was amazing and we would eat in local restaurants A seven eleven store became very handy for finding food The hotels were good but one was a box room with no windows The tour guides were great I won t be travelling with this company again I would not recommend Wendy woo Australia

Reading the Wendy Wu reviews it would seem my annoyed disappointment of our Japan tour last November was echoed by the many other complaints about this company Your chances of a satisfactory trip with Wendy Wu seem to be about 50 Bad food very little time at any place so that we have hardly any idea about the culture of Japan A lot of money for very little satisfaction

We recently returned from a Wendy Wu tour of Japan which took place from March 11th to March 27th 2025 Japan is an incredibly beautiful country and we thoroughly enjoyed exploring it However there were a few challenges during the tour The group size was quite large 28 people and there was only one tour guide While the guide was a lovely lady we found that her English was difficult to understand which made it hard for us to fully grasp the explanations and details she was trying to convey It would have been helpful if she had been more fluent in English so we could all have understood the information better Another significant issue was the food Due to the large group size the meals were often pre-cooked and served cold which was disappointing The food was prepared in advance and since we all needed to be served at the same time it resulted in cold dishes being offered This was especially problematic for those of us who were unfamiliar with Japanese cuisine It would have been great if someone could have explained what each dish was and how to eat it For vegetarians the situation was even more challenging as they were often served cold tempura three times a day We also felt that managing such a large group with a single tour guide was not ideal It was difficult for the guide to give attention to everyone and as a result the overall experience suffered The size of the group limited the selection of hotels and restaurants making the experience less enjoyable than it could have been While we were fortunate to be part of a friendly and wonderful group of people by the end of the tour the lack of hot food became a running joke among us We left feeling a bit let down by the overall organization of the trip