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AI Review Summary
Based on 98 reviews
Reviews highlight Wendywutours as well organized with good value and knowledgeable guides, though some report long days and large groups. Customer service is responsive, and bookings are handled efficiently. Issues occasionally arise with flights, hotels, and changes due to external events.
What customers love
- Helpful customer service
- Knowledgeable guides
- Efficient booking process
- Well organized itinerary
Common concerns
- Long tour days
- Large group sizes
- Flight and hotel issues
- Rushed pacing
Last updated 2 months ago
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Jan
Hidden Treasures of New Zealand Recently had the pleasure of doing this tour My first trip since covid and what an amazing first tour to begin my travels with Toured both the North and South islands Lisa our tour guide was brilliant and always on hand if needed genuinely couldn t do enough for you I had expressed an interest in doing a specific activity Lisa recommended which company was best and went on to reserve it for all who wished to take part Lovely accommodation and excellent food be prepared to eat your way around NZ Coach drivers shared interesting facts and amusing stories If you want to visit NZ and looking for an organised tour with no hassles Wendy Wu is the way to go Definitely recommendStunning scenery fascinating places to visit fun and laughter along the way Thank you Lisa and Wendy Wu
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Margaret Rodgers
Taj temples and tigers
Me and my girlfriend have just came home from the golden triangle taj temples and tigers tour of India and I couldn t be happier with the service we received Wendy wu had sorted everything from the moment we arrived in india until the moment we left Our tour guide Ajay deserves a special mention as he was amazing so knowledge about everything he was telling us All the hotels and restaurants we went too were all to a very good standard This truly was a great experience and I will definitely use Wendy Wu again
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Mr Jeffrey pattison
Great experience on Uncovered Japan
Great experience on Uncovered Japan tour Guide was with us from the beginning and spoke excellent english was knowledgeable and kind accommodation was clean and comfortable The tour is definitely busy with lot of sightseeing but that s what we love about wendy wu is there s nothing to be missed Food was nice just when we thought we d had enough Japanese food we would get a nice western meal have travelled twice with wendy wu before and will be doing again
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Dgc837
Best of Borneo tour
Just returned from the Best of Borneo trip which was fantastic from start to finish Guide was waiting for us at the airport as promised all transport and internal flights were well organised Good food throughout with special care given to guests with specific dietary requirements The itinerary covered cities temples and of course the wildlife The three days spent in the jungle were incredible A special mention for our guide Selvam if you get him as your guide you ve hit the jackpot So knowledgeable so kind and has a genuine desire to make sure every guest has the perfect holiday
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Nick
The best guided tour ever in our life
We have just returned from Japan participating on the Jewels of Japan tour This was the most amazing tour we have participated ever The itinerary was excellent - really covered the Best of the Best places to visit in Japan I have to mention our guide Toshi also who was the most knowledgeable person of the topic who definitely went for the extra mile The accommodation was flawless in all the cities and the food quality and the variety was also perfect Highly recommended
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Christine Mills
Egypt and Jordan Adventure
This was our third tour with Wendy Wu and one of the best Most of the hotels were superb and exceeded our expectations with the exception of the hotel in Amman which had a very small restaurant resulting in a chaotic situation at meal times The boat for the Nile cruise was exceptional Throughout the tour the choice of restaurants was varied but with all of them offering a delicious selection of food The actual experiences were generally well planned and enjoyable Our guides Rabi and Chadi in Egypt and Oria in Jordan were first class providing us with a wealth of historical and cultural knowledge as well as looking after us throughout the tour The only negative criticism we had was regarding the full day in Petra which seemed very full on Due to an itinerary change this comprised a walk into Petra during the day followed by a cooking class and then another visit in to Petra in the evening representing a total walking distance of around seven miles As a result most of the group opted out of the cooking class and only half the group attended the evening visit which got mixed reviews All in all a very comprehensive and enjoyable tour and one I would recommend if you want to visit both countries
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Julie Dodd
Wendy Wu Cambodia tour Nov 2023
Just back from Wendy Wu group tour to Cambodia Classic Wow An amazing experience Can t recommend it highly enough A country we knew little about before going was really brought to life by our brilliant local guide Mr Sokhoeun Bout He is kind gentle an excellent communicator has such knowledge about and passion for his country made us all laugh a lot and nothing was too much trouble The itinerary was very varied and included fascinating insights into local NGO s and family small businesses as well as Siem Reap Angkor Battambang Phnom Penh Kampot and Kep Hotels all beautiful Food excellent Very careful driver A wonderful trip of a lifetime
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JSS
Credit where credit is due
See my previous review and having our golden wedding plans ruined and Wendy Wu s reply Today via our travel agent we have received a hamper with an apology Credit to Wendy Wu as this is the first time I have ever known a travel company do this As I say credit to them it is some recompense for all the upset and time we have spent Their actions have now made us revisit our view of never booking with them again to that if we find something we would like to do considering them This is how customer service should be That is hard to find these days so well done to them As a footnote a big thank you to all at our travel agents The Travel Lounge they do know customer service in spades
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Nicola Ashdown
2 weeks in Thailand went without a hitch
Wonderful experience from start to finish with Wendy Wu They took our requests for a 2 week bespoke trip to Thailand in November 2023 They pulled together an itinerary that met everything we wanted for a good price They kept us updated and delivered a pack a few weeks before travel with everything we needed and were on hand to answer any additional questions over email The trip went without a hitch - every transfer was on time all trips were well planned and guides were fantastic especially Olivia in Bangkok Hotels were great clean and convenient We had an incredible trip and we ll definitely be using Wendy Wu in the future
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Beverly Hastings
Greetings have just arrived back in New
Greetings have just arrived back in New Zealand from my 4th Wendy tour This time did Vietnam mekong river cruise and Cambodia 22 days the tour was and again I will always recommend this brilliant company to others In Cambodia our guide solky was incredibly well presented knowledgeable and caring for the other 23 tour group he called us his family This man is a credit to a very well run company a strong representative of his area and a lovely person Our team wish him well and I hope even though all my guides have been great he gets many more tours Cheers Christine mills