Based on authentic user experiences
Jan Bergstein
6777 reviews
N/A
9 months ago
Excellent delivery service
Excellent delivery service
Dana Cottone
6777 reviews
N/A
9 months ago
READ THIS ADVICE BEFORE ORDERING
I love west elm but There are some things people need to know before ordering 1 When it comes to large furniture - If you cannot physically walk out of the store with it in hand don t do it You ll face the same problems as everyone else 2 Small pieces are fine because they don t require a 3rd party furniture company to deliver For example two weeks ago I ordered two gold metal and glass night stands and two bedside lamps for my bedroom and they arrived via UPS promptly with no delays 3 I love their bedding and small decor my house must be at least 50 West Elm items They are always excellent quality especially the handcrafted items 4 If you can you should go to their outlet They have 7 or so around the country When I lived in Philly there was one about an hour-ish away which was also next to a Pottery Barn outlet and I have gotten furniture from there at MAJOR discounts And best of all it s buy it and take it style You see it you buy it you carry it out to your car I once got a 1200 desk for 130 You can get 1000- 1500 couches for 400- 600 all day long But I ve gotten numerous things from the outlet But bottom line is don t order anything that requires white glove service and anything that is on backorder If UPS can t deliver it don t do it and again they CAN deliver smaller furniture items but otherwise don t buy it if it has to be delivered with a furniture company I buy from West Elm all the time for several years now so I hope this advice helps others
Kate
6777 reviews
N/A
9 months ago
Great customer service
Great customer service Very happy with the delivery and responsive pick up and return
Martha
6777 reviews
N/A
9 months ago
Big fan of their furniture
Big fan of their furniture Our house basically looks like a West Elm and Pottery Barn catalogue and i love it
Cherie Chiu
6777 reviews
N/A
9 months ago
4 separate orders Sept-Nov2021 read 5stars
Hi I read All the reviews before ordering cautiously I decided to separate my initial orders into 2 different ones just in case First I saw the Axel Leather Sofas in the Dallas store fell in Love so I ordered them On order 2 I ordered the most expensive rug I ever splurged on at 1500 Same day- separate order 5 Stars On White glove delivery order time mint condition The rug is so gorgeous I don t want anyone to walk on it Again 5stars ordered Sept 2021 Next I ordered the Queen Arne bed with Leather head cushions as I wanted to go in a Mid Century modern vibe Great delivery Amazing look ordered 10-30-21Delivered 11-20-21 5 stars on White glove delivery I also saw their 8x10 wool Colca rug which I googled for reviews on it other places highly rated on sale for 672-had to have it doorstep delivery perfect condition everyone wants to know where I got it This is my Experience from Window shopping inside the Dallas store to Online ordering all of it Sept-Nov 2021Hope this helps someone who also was hesitant C Chiu
Dave Matthews
6777 reviews
N/A
9 months ago
Didn t but directly as items were
Didn t but directly as items were ordered through interior design service RoomLab but a really pleased with the items and look really high end
Ted Markos
6777 reviews
N/A
9 months ago
Great Store and Service
I ve always had nothing but the best customer service with West Elm Great furniture and reasonable costs Reliable service Love West Elm
Chris R
6777 reviews
N/A
9 months ago
Excellent
I ve ordered a few items from west elm and they ve always come in ahead of or on schedule and in excellent condition I can t say enough good things about my Nightstand and bed frame
James Ho
6777 reviews
N/A
9 months ago
The best furniture for mid-century
The best furniture for mid-century style home We have been buying their furniture for many years and never had any problems with it Durable beautiful and affordable We love it
Max
6777 reviews
N/A
9 months ago
Excellent
I got excellent help from a designer named Shaniqua Moussa She had something shipped to me and followed up with a phone call Very good service
