Westernpower Reviews

After having a few issues with

After having a few issues with seemingly random power cuts I called Western Power Within an hour an engineer was at my house A happy cheerful knowledgeable chap who seem to know his stuff After investigating he found the problem and went about getting another team out to fix it During the visit we had calls from their office and after the work was completed we had a further call from the office the check that all was well Excellent customer service

What a great service

Had intermittent power cuts when the weather was very windy Reported the issue to Western Power online and a crew of two guys arrived in less than 2 hours and were at my house all day After doing their checks they called out a high voltage expert and even suggested that a generator would be provided for us if the problem couldn t be fixed The issue was diagnosed as a failed cable that runs into the actual house and consumer unit This has now been replaced and power is back to normal The thing I was impressed with is how seriously they deal with the incident and how quickly a team was sent out each time

A rare case of excellent customer service

From the instance I reported a fault to western power in Plymouth both the staff on the emergency call handling and the local repair crews were on the case immediately fitting monitoring equipment visiting and carrying out checks on the underground cable until the fault was traced From making the call to finding the tricky intermittent fault just over a week Kevin Tucker kept me fully informed throughout Many thanks

We phoned on an awful day as the pylon

We phoned on an awful day as the pylon outside was sparking The lady on phone was excellent - polite helpful and knowledgeable Little expecting anyone out that evening due to the weather etc We were absolutely amazed to have the pylon fixed within hours Absolutely first class service and everyone was so helpful

Personal power cut dealt with quickly

Power went off Checked with neighbours and checked my own system Obviously power not coming into the property so made contact with customer service From here processes were put in place to reconnect Altogether took about 6-7 hours which considering the distance various workers had to travel and the work involved in digging up two pavements etc was completely satisfactory Impressed

What a tonic

What a tonic Joe handled my call a request to fix the meter door that had been weather-damaged He said a team from Western Power would aim to fix it within 10 working days The team completed the task within four days and then there was a call to check all is good It is

Found an issue during a rewrite

Found an issue during a rewire polite fully informed and worked hard to sort the issue 7 hours later on a cold Saturday all sorted thank you

Excellent service

Excellent service called up and within the day service engineers were out and fixed our power Super lovely friendly staff and an excellent service Thankyou

Credit where credit is due

Credit where credit is due We had a power cut in my area a couple of days ago I rang a free number which was answered straight away with clear instructions as to where problem areas were I was then transferred to a member of staff dealing with matters very professional and friendly explaining every thing to me about the problem in terms that I could understand clearly as I don t have any knowledge of electricity supplies I was then given a ref number which logged my call and subsequently had a couple of calls from them after keeping me well up to date with the progress of what was going on which was a major problem but got sorted as quickly as they could Excellent service from start to finish Well Done Western Power