Westwalesholidaycottages Reviews

Misleading Review of Slug Infested Cottage

We booked Cottage Craiglea at St Dogmaels for one week in August 2021 relying on information on the website being reasonably reliable especially as it had only been let from the previous July month The reality was a very active all too visible slug infestation rubbish left in the garden patched up wrinkled poorly loose laid carpet and many other points The pervading musty smell added to a major Yuk factor and did affect our enjoyment greatly The owner by email provably claims slug infestation is normal in older property and claims we imported the rubbish which had clearly been there for some time Looking at the sole review we see it as not only inaccurate but deeply questionable It gives pride of place to enjoyable ceramics including poorly applied bathroom tiles which a quick web search revealed were of a type made and sold by the owner It repeats the website praise of the Errol manufactured bed It is the first review I have ever read which gives such emphasis to the bathroom tiles and make of bed when there are so many glaring issues a holiday renter would normally review Tellingly it was also the first holiday cottage we have ever rented which did not have a visitor book By email West Wales Holiday Cottages do not deny any specific failing but claim the cottages passed all their obviously inadequate protocols They sent out their standard feedback form which is on the basis only positive comments may be posted as reviews with owner permission Any negative points are purely for the owner to heed if they so wish Positive reviews on Feefo are only there by action of the company it is not possible for customers to directly post a review Hardly a protocol likely to give confidence We suggest the photographic evidence comprehensively proves our point thus are surprised this company is allowed to pass such properties off as acceptable holiday accommodation The Visit Pembrokeshire Tourism Org say they have passed on our concerns but have no power to intervene despite have given the company an award in the fairly recent past We suggest using another company whose reviews include negative points where genuinely by customers

morawell st dogmaels

be very very careful with this company they have nothing to do with the property s they are all owned by landlords they will say on there site pay through them for secure payment secure payment does not mean they are responsible for any issue s you have with the property any complaint you will have to deal with yourself with the landlord and if that fails through a small claims court i have had a lot of holidays in the country and this is how a few of the holiday companys are being run now my holiday was 1700 a week in september yes i know this was the most money i have ever spent on a trip in this country the reason i did this was to treat my wife after alot of hospital visits the reason it was so exspensive was it had a outside hot tub which i knew would be great for her back issue s she loves cooking so the kitchen was packed with high end appliances it was just the us two so some companys give a discount because your not useing all the bedrooms but this did not happen which should of been my first red flag then on the night before i left to travel down to st dogmaels the owner texts me the hot tub did nt work one of the only reasons i payed that amount of money for the property so you can t cancel the night before because you have booked the time of which they know so we tryed to make the most of it the owned did say he will get it fixed when we arrived after a very long drive this is what we payed all that money for electric gates did nt work stuck half open and could not move themsteam oven did nt workdouble oven did nt workbasket of logs for the fire was 1 lognoisy toilet fan you could not turn offlots of paving slabs on patio loose and flipped up when you trodd on themi can not name everthing on here but you get the driftit got to friday when we were going home and the owner said could not get someone to fix hot tub having a smart meter in his house told me the hot tub had not worked the week before either so he knew it was broken long before he text me it was a nice house once but don t believe the picture on this site they maybe 20 years oldbut i did get 200 quid back from a 1700 holiday that was no use to me what so everwhich makes it ok to them

Bad experience either the owner of Ty Rhos Mair

Again this is not a review it s a continuation of my previous comments I paid 1700 for this cottage and while in the area checked it out and didn t like what I saw i phoned and cancelled the booking The property has been let at 1035 So obviously the cottage was overpriced when I booked it west wales Holiday cottages don t want to know And the owner will not replace any of our deposit so the family who has booked this property your deposit has been paid by me

Would give zero stars if I could

We have booked on the website of West Wales Holiday Cottages a lovely looking accommodation called Rhyd y Brown Farmhouse for the time period 10th 17th August 2024 It only had superb reviews and we were really looking forward to our stay On the 10th August at 4pm we arrived at the property where a key has been left for us We opened the front door and were in total shock The property looked nothing like the pictures on the website The whole interior was at least 50 years old everything was broken and there was an unbearable smell in the air which was like a mixture of mould urine and bleach When we walked in the property we quickly noticed that we were walking in bleach which was just poured on the floor and struggled breathing as it smelled so extreme and hurt our lungs and eyes We quickly noticed poison everywhere in the property and ants bugs and cockroaches wherever we looked at The carpets were ripped and mouldy there was mould on the walls stains everywhere on the sofa the tables were sticky electric wires and broken windows were in reachable height of my children There was no way we could sleep in this house as it was simply a massive health and safety issue We tried to ring West Wales Holiday Cottages from outside the property but no one answered the phone I then sent them an email asking for being called back as soon as possible as we couldn t stay at the property they have rented out to us We then decided to drive directly to the office address of West Wales Holiday Cottages and demand an alternative to sleep in When we arrived at their office in Cardigan the office was closed and it said they are back the next day at 10am Since we didn t have a place we could go to we staid in their car park and had to sleep with our children in the car in front of their office The next morning a lady turned up to unlock the office I approached her and explained to her the situation and said we need an alternative accommodation immediately She asked me to come in and said she has to call her manager After calling her manager she said she can offer us another property which is available to move in the same day however we would need to pay another 878 and only afterwards can get our money back for the other property Since we were with our children and had no other place to go to we had not other option than paying another 878 to West Wales Holiday Cottages in their office As it turned out West Wales Holiday Cottages do not inspect the properties they advertise on their website and also refuse to take any responsibility for it although you book it on their website and trust their pictures and reviews which by the way are all monitored by the actual owners of the property So you will never see any objective review on their website about any of their advertised property West Wales Holiday Cottages will simply tell you to get in touch with the owner for any issues In our case the owner has till today not given us back our money and we now had to get our Credit Card company involved which are currently investigating for fraud

This is not a review it s a bad experience

This is not a review It s a bad experience We booked Ty Rhos Mair cottage near New Quay Wales in February we booked early because we thought this year would soon sell out and the cottage looked beautiful for my wife my self my Daughter her husband and two young granddaughters the cost of the cottage was 1700 for seven nights we paid 425 deposit none refunded we thought overpriced but it was difficult to find cottage available for the week we wanted We had a short break in the area so we thought we would pop down and have look at the property when we found the property we were shocked it looked in a state of disrepair with building work going on next door we just did not want to stay there so we phoned the lady who owned the property and explained that because of the state of the property could we cancel and have our deposit back she was not very pleasant but agreed to give us our deposit back minus any cost in incurred provided she let it again she has let again for 1550 but she will not replace any of our deposit because she said that she has had to reduce the price because people are going abroad again she has let this property out for 1550 our 425 19750 We have contacted west of wales they don t want to help we phone the owner no response my wife and I are both retired and can t afford to lose this money

Caveat emptor Buyers take care See my review

I can only echo the many poor reviews of WWHC which as stated in previous reviews is only a Quote booking and advertising facility and take no responsibility for the cottages they advertise The buck is solely with owners who possibly use old photo s and old reviews in the Ads on the WWHC website We stayed in Cinnamon Cottage and found it neglected inside and out It was dirty and dusty inside with many blown double glazed units All interior and exterior paintwork needed attention The advertised CD and DVD player were missing The toilet brush and it s container were simply disgusting The owners will not acknowledge or reply-to our emails I should have been suspicious that no reviews appeared in the Ad or in the Visitors Book for 2022 I now know why as owners can choose which reviews they want to appear in Ads on the WWHC site We shall not use WWHC again if we ever want holiday accommodation in Wales CAVEAT EMPTOR Addendum 15 Sept 2022 As a result of my complaints to WWHC and the property owners I have now received a partial-refund of 100 from the owners which was gratefully rec d I will still steer clear of WWHC in view of this experience

The cottage I booked was disgustingly

The cottage I booked was cold damp and smelt disgusting I think it was a mildew smell The bathroom was awful to the point that we left the following morning Saturday as soon as we had found somewhere else to stay we had to wash our clothes to get the smell out of them I called West Country Cottages on the Sunday and they were apologetic but told me I needed to contact the owner On Monday I emailed them and sent them photos of the disgusting state of the place They reiterated I needed to contact the owner On the Wednesday I emailed both the owner and the company and have not received a response from either of them The cottage Barn Cottage is still advertised on their website When home I will be sending a recorded delivery letter to both the owner and company I do not complain easily and do not leave negative reviews lightly Normally I choose not to leave a review but I hate the thought of anyone else turning up in the cottage and it is booked for most of May and June

Do not book with this company

Do not book with this company I booked with them before the covid lockdowns My holiday was due to be taken during a full lockdown so impossible for me to take it as planned However upon asking several times for a refund and being told i could not get one West Wales holiday cottages have said we need to deal with the owner of the property the owner is refusing to even respond to us anymore and West Wales holidays will not help and continue to use this holiday home person Please do not use as if anything goes wrong they will not help

Beware the glowing reviews

Beware the glowing reviews The reviews on the West Wales Holiday Cottages website are moderated by the cottage OWNERS before they are published This means that any negative reviews are simply not published The reviews are biased VERY We stayed at Arwel in Nanternis which had glowing reviews The place was dirty cluttered dark and grim quite unlike the photos and not a welcoming place to holiday