Wheresaintsgo Reviews

Where Saints Go | Exceptional Home Furnishings and Decor for Inspired Living

wheresaintsgo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

Drop-shipped

When I placed my order I didn t know how long it would take to arrive Then there was a delay and it took a month longer than originally stated Had I known how long they would take I wouldn t have placed an order That said I m glad I did as the chairs are beautiful and comfortable
P

ordered 4 dining chairs unpacked two of

ordered 4 dining chairs unpacked two of them both damaged so asked for refund rang them and was dealt with immediately and refund back in my bank quickly thankyou
T

Unfortunately one of the set of two

Unfortunately one of the set of two coffee tables I ordered was broken on arrival However the return process was smooth including pickup and reimbursement so well done
M

Delivery was a day late

Unfortunately the delivery did not arrive on the day stated it would - frustrating as I had made arrangements for the delivery Plus no communication to say it would be late The chairs are brilliant - such good quality and very comfortable
B

Original quality issue resolved

Original Review Upon receipt of the product the chair back did not have holes drilled in the correct place This makes assembly impossible and made me question the quality of the product Updated on December 21 2023 I filed a report with the company and they responded promptly and issued me a partial refund sufficient enough to hire a professional to fix the quality issue They drilled new holes in the chair back which allowed for proper assembly of the product All communications with the company were courteous and timely and the refund was issued promptly The company has committed to creating additional controls to prevent this issue from affecting future customers My experience sloth inconvenient was satisfactory
M

Great design and good customer service

Great design and good customer service Just a little more care required on quality control They are sorting but could have been avoided with better controls
D

I placed the order on 23rd September

I placed the order on 23rd September the order confirmation email showed Standard Delivery 5 - 7 days and referred to estimated delivery October I waited about 2 weeks into October then phoned up and was told end of November delivery No notification or communication I had to call to find out Then no updates at all They have now arrived and no issue with price and quality in fact I really like them just not great communication in my experience They have since emailed and taken responsibility and are making corrections can t ask for more than that so I ll definitely be using them again
J

Ordered chair in July

Ordered chair in July paid in full Still no chair Not really acceptable and disappointed before I ve even received the item
C

Sorry to not give a higher score

Sorry to not give a higher score however the product took quite a long time to arrive and then once it arrived both items I had ordered had scratches on them I immediately contacted customer services and they sent out replacements - no questions asked so from that perspective I would reccommend
J

Very pleased with the product although

Very pleased with the product although communication about delivery times which was about 10weeks was poor Just an email here and there informing me of progress would have been helpful

About Wheresaintsgo

Discover industrial and vintage designs of bar stools, dining chairs and other furniture to purchase online at Where Saints Go - Anything But Ordinary.

United States

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