Wyze Reviews

Agree 100 with all the 1 STAR

Agree 100 with all the 1 STAR comments Google doesn t seem to support general customer reviews of products any longer or these jerks would be out of business Like other reviews point out Wyze constantly pushes updates that force equipment offline and when you manage to get it back online they have removed more features They are really unusable now without the subscription this is completely contrary to their original business model Total BAIT SWITCH Better to invest in companies who are honest at the outset about their products and services This company should actually be sued -class action- for security cameras that do not function at all and thereby do not provide any security

BE AWARE BEFORE PURCHASING ANYTHING

BE AWARE BEFORE PURCHASING ANYTHING FROM WYZE ESPRECIALLY CAM PLUS PRE-PAID 12 MONTH SUBSCRIPTION WHICH IS DOESNT EXPIRE ACCORDING TO THEM HOWEVER THEIR CS SAYING SORRY THERE IS NO FREE SUBSCRIPTION ANYMORE BS THEY DON T HONER SUPER BAD CUSTOMER SERVICE AND NON REPUTABLE COMPANY THIS WAS PURCHASED FROM COSTCO DON T GIVE THEM THE BUSINESS TAKE IT SOMEWHERE ELSE THAT RESPECT BUSINESS AND CUSTOMERS

Really poor to nonexistent customer

Really poor to nonexistent customer support How can a company that provides household security products be so nonchalant about support I will contact some of the retailers that sell their products to inform them of poor quality or support or literally none at all

Well over 3 weeks ago I contacted wyze

Well over 3 weeks ago I contacted wyze support telling them you can t record back from the SD card on the V4 camera Support told me I had to buy a subscription which what s the point in having an SD card then You don t need a subscription They replace the camera and I tried multiple SD cards and you still can t record I can view back from the SD card no problem I ended up finding the wyze forum and see many other people having the same problem Wyze doesn t even pay attention to the forum I ve filed a complaint with the Better Business Bureau and they responded with our engineers are working on it It takes them over a month Answer wasn t good enough They are falsely advertising

WyzeScam

Wyze has improved the wyzecam app to the point that it has become 99 percent un-useable The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up It s supposed to be a security camera that allows you to see security risks They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time Also the app can t keep up with fast clicks so that what you think you ve clicked doesn t actually happen and you have to go back and re-do it Do you think wyze will refund these cameras since they don t do what they did when I bought them This is what I get for buying cheap junk I ll probably just sell all these cams on e-bay and spend more money on a better company Change the name to WyzeScam

Irresponsible company

It s outrageous how irresponsible Wyze s customer service has been throughout my entire experience First I placed an order at full price and just a week later the price dropped When I requested a price match Wyze flat-out refused To make matters worse when I attempted to place the same order during the sale at least five times Wyze kept canceling my order for no reason Every time they canceled they invalidated my promo code so I couldn t even try again without being penalized This is unacceptable and shows complete disregard for customers On top of that my original order was promised to arrive by December 6th and Wyze assured me that if it didn t they d replace it with a new one But instead of keeping their word they wasted my time for days making me chase down their shipping company OnTrac which has been unresponsive and unreliable Wyze chose to cut costs by using this unknown cheap shipping service instead of a trusted carrier like UPS USPS or FedEx Now my package is likely lost and instead of honoring their replacement promise they re pushing a refund as the only solution again completely ignoring their responsibilities It s clear Wyze doesn t care about its customers They throw all the work back on us refuse to help and waste our time just to offer meaningless resolutions in the end I even asked them to price match the sale price with my original order so I wouldn t have to return it and they said no All they do is push customers around and hope they give up If this is how Wyze operates they won t last in a competitive market no matter how affordable their products might be Wyze you ve proven you don t value your customers I m done wasting my time with a company that can t deliver on its promises or provide basic customer service

No support for the software

After Wyze pushed a software upgrade to v3 2 the devices in the app for iOS disappeared After this unnecessary failure for Apple users Wyze no longer supports their app Services if they were purchased via the normal subscription in-app purchase from an iPhone iPad App Store subscription The services must be purchased directly from Wyze com The user can NO LONGER use the features of the app reloading only results in useless extra charges from Apple Wyze will NOT REIMBURSE you for the charges incurred by loading the incomplete app from your iPhone iPad This is a reproducible problem N B Their hardware is great but the application requires a familiarity with sloppy programming that most people won t have There is no documentation regarding the application Not for novices The support from the Wyze Wizards proved almost useless The only issue they addressed was the fact that they would not support the app if the license was purchased from the app itself

Wyze WORTHLESS

The components don t work The company doesn t stand by them They clearly train their support people to drive you nuts by going round and round in circles and then closing the ticket Wyze JUST became profitable thanks to the loyalty of early adopters willing to see past their quirks b c it was clear that once upon a time the company valued its customers Today they are straight up stealing from the hands that feed them What are you doing Wyze Wake up and turn this ship around before you go down in flames If you are considering any of Wyze s products DO NOT buy a single thing from this company until they guarantee their functionality AND reverse their sham customer support processes

Bad App So Bad Camera

Since the last app update these cameras are useless The problem is the App because on my old phone which the app was NOT updated the cameras work fine On my tablet as soon as the update was installed you cannot view any events without the app locking up Worse yet is the fact that their support seems to not care at all Since there is a multitude of complaints all they have to do is either fix it or roll the update back DO NOT BUY THESE CAMERAS You will be sorry