Xxxlutz Reviews

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xxxlutz.de

2.98

59 reviews

Average Rating

Based on 59 user experiences

A

Ankit Jain

2 years ago

Rude Arrogant customer Service

Rude Arrogant customer Service - Schlaffzimmer abteilung Eschborn - Mr Pierecerk and lady bossThey are an arrogant group of thugs who thinks their time and job are wasted if a customer wants to revoke a contract as the things they sell is of bad quality anyways The wardrobes even if German made are heavily priced and are still a poor product even if you buy them for few thousand When you are buying you are KING when you want to cancel it you are SLAVE and at the mercy of their power I bought a product on Saturday and on Monday went to cancel it and was perturbed by their staff behaviour - which was very arrogant and bad behaviour the salesman even started to shout and say my time is not free and you wasted my time etc Never will buy anything from atleast that abteilung I know they are trained to ridicule customers and didnt feel nice about it

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Rosita

2 years ago

Bought a new kitchen inc new devices

Bought a new kitchen inc new devices Once the kitchen was installed - the fridge didn t work XXXLutz told me I need to contact a third-party organization Electrolux to fix the problem - I did and they came over 2 times to fix it but they told us that the fridge is broken and cant be fixed anymore told us that we should receive a new fridge from XXXL When contacting XXXLutz about this over email they told me something else and that the third-party organization should order a new one for us We still dont know what to do with and no one can help us STILL NO NEW FRIDGE FOR WEEKS

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eve

2 years ago

I have already paid 7000euro to have my

I have already paid 7000euro to have my kitchen designed but my berator has quit and now I can t find anyone to help me confirm the final renderings and details It s really frustrating I have sent three emails but no one has responded I need a reply 7000euro is a lot of money for me Please tell me how I can contact you to help me resolve this issue

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Donato Maragno

2 years ago

They left a 100 kgs couch in front of

They left a 100 kgs couch in front of the building even though I paid the delivery costs I had to bring it to the fifth floor myself The customer service said that by contract they don t have to deliver it to the door Are you kidding me How are people supposed to bring it up I will never buy from them anymore Never

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Jatin

2 years ago

Worst experience of lifetime

Worst experience of lifetime I ordered Kitchen last year and paid 30 advance As Kitchen installation date is coming I am trying to reach them for more than 10 days but no response from anyone despite sending many emails Service ticket was generated with expected lead time of 1 - 2 days but it is almost a week and no response Went personally but there was no one to attend as well I will not recommend to use any services from XXXLutz moving forward Wish i would have checked reviews before ordering Kitchen

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Lyn

2 years ago

Ordered a bed 440 on the 30th

Ordered a bed 440 on the 30th November chased no call back had half the bed delivered last week chased again they have all details still nothing will never use will never recommend appalling customer service

D

Douwe

2 years ago

manager rude to and elianates from clients

Cassier made a mistake and was sure that I needed a change contract from the sales guy who sold me a desk a couple of months ago Looking for the sales guy I ran into the local manager XXXL Lutz Eschborn who showed no interets providing help and or solving the matter He started yelling and becoming rude Nice job from this non caucasian manager not who by this behavoir elianates him from clients XXXL Lutz but yeh not my problem but as owner of XXXL I would know what to do BTW not the first time I encountered seeing him being rude to clients

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Simona Cascio

2 years ago

The worst client service in the whole

The worst client service in the whole Germany just to be kind I ve received all the bed component in various different color One week that I asked to change it and I still sleep on the floor

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Mr John Potts

2 years ago

I went into XXXLuts Cernice

I went into XXXLuts Cernice I bought a curtain pole it had a price 559Kc with a line through it and underneath was a black 499Kc I took the pole back to the cashier and she said 649Kc is the new price and she actually said that to me Incredible that a company would cheat people out of money by ADDING money onto existing prices I m angry and I will be spreading this news on all online media sites Mr John Potts

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Catherine G

2 years ago

THE WORST company to purchase from

THE WORST company to purchase from We ordered our kitchen in July 2023 and it arrived in January 2024 with EVERYTHING wrong The wrong fridge size a broken sink and all the countertops were the wrong size After numerous emails and calls nobody got back to us Only when I posted on TrustPilot did they reply But three weeks later I am still sitting here without a solution They refuse to pick up the wrong fridge and also refuse to give us a refund I have spoken to over ten employees Each one promised me that the manager would call me the next day They never did Half of the employees can t speak English and the one employee was SO rude to me on the phone She continued shouting at me and wouldn t help Do not order from them ever

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