Ziggo Reviews

Its one of the worst network I ever

Its one of the worst network I ever had I used it for months in two diferent area of Netherlands We have the 200mbps package in both but quite often its dropped to 10mps and stayed like that for hours There is no minimum value in the description of the packages like the normal service providers so they dont breach a contractual term But their service is useless

A total mess and a hell for non Dutch speaker

I had Ziggo for the last year it was messy but internet worked now I ended the contract they told me that there is a month notice so I informed mid october so it should end 9 november ok fine it s a little money grab but fine sure have a party at Ziggo office with that money Then I receive a full invoice for november of course I dont want to pay I try to contact them through thr chat in the app when you click it nothing happens tried other phones same thing I then called the number the automated voice is dutch exclusively and I dont speak dutch but they ask me details to move forward but i have no idea what details sure I will just reject the invoice and you come to me So happy with Odido now though much much better customer service

Unethical liars will tell you all sorts of lies to sign you up and keep you

They lied during contract sign up and continue to lie to their customers I will never use this company again Be aware and avoid Ziggo at all costs this company practices very unethical conduct

Very disappointed and lied to

Very disappointed and lied to Don t fall for this They come to the house and say they installed new cables they lied to me that I would pay half of Oddido s without telling me that after a while the amount becomes more than double The technician I saw doing it was looking for or me tools rude unprofessional attitude even the internet quality is not good I WILL pay a fine for their lies and move to another operator Never again Zigo

Poor customer service - medium quality - overpriced

The prices are higher than competitor with low service quality the prices kept going up by few euros every now and thenI also had a few non-pleasant interactions with the customer service in the vodafone app which is about the discount I should get for having both subscriptions

Abuse of your personal data

As an Internet provider Ziggo is below mediocre Their internet fails 3-4 times a month for 30-40 minutes Their support will politely ignore your problem When you decide to leave they will offer a discount When you left their sales will call you every other week No matter what you say to them they will keep calling you Even if you tell them about GDPR they ignore it So NEVER signup for this provider There always should be other option If you value your personal time and piece of mind never interact with them

Dishonest company I don t recommend to anyone

I used their service for three years for internet and mobile In that time they secretly billed services I didn t request for example TV service when I don t even own a TV I have to notice on my bill and call them to cancel it Also when you try to quit a subscription in my case I wanted to switch internet they promise all kinds of discounts to stay which they later don t apply Seems like their sales team in customer service is allowed to promise anything they try only to sell you more services rather than solve your issues and then their billing team doesn t care or is unable to handle it Again I have to notice it myself on own invoice and contact them to fix it which they take weeks to do or never at all -- of course they can instantly charge you for anything they want what a system they have Finally their equipment return policy is inconsistent leading to confusion and again extra charges I am starting to believe that their business model actually relies on hidden charges fees and unfulfilled promotions to meet their quarterly targets Ziggo is the most dishonest company I have ever dealt with I will NEVER use Ziggo again IN MY LIFE and have switched to another provider Please save yourself wasted money time and anguish and DON T SIGN UP WITH ZIGGO IF YOU VALUE YOUR SANITY Reply to agent below looks like the agent is trying to gaslight everyone and put the problems on me instead of recognizing Ziggo s repeated billing mistakes overcharging and failures Most things are actually quite clear to me the company just doesn t like the fulfill its promotional offers An insult hidden in politeness

Avoid avoid avoid

If I could give 0 I would This company lies to get contacts going people bonuses to lie and secure contacts Unethical avoid at all costs There is a reason their review is so low

Screws over loyal customers

If I could give 0 stars I would I have being with ziggo for about 3 years and our modem was fried due to a power cut and they have left us without Internet for 4 days and now refusing to send us a new modem this is shocking behaviour and recommend everyone to go to Odido instead which is what I will be doing now as this could literally cost my wife her job