Phonehouse Reviews

This Company should not be allowed to

This Company should not be allowed to trade they are scammers I ordered Galaxy S24 Ultra paid 30 i received Iphone 12 was asked to send back which i did and paid 8 95 which was supposed to be refunded never got I was asked to pay 30 again byt wouldnt until my previous 30 was refunded I had to start a new application I had money in bank and authorised it but said didnt go through I was then told my credit score was bad why i got the Iphone 12 which it is not The customer service is appalling and they are all con people just after getting money I have had to cancel my card as they have all my details Please do not use them is all i can say I will never use these again and where ever i can will leave reviews like this or speak about them to who ever will listen

Do not waste your time money

You really are better off going into a carphone warehouse or network provider store I ordered my phone to get sent out to me for next day delivery As the night before I had completely smashed my screen They ended up sending me someone else s delivery and then told me I had to pay 9 to send the phone back and couldn t receive the phone I paid for until they received the phone back Wouldn t recommend them to anyone Save your time go into store to avoid disappointment

Cold call selling

Came through on an 0113 Leeds number but claimed to be calling from Bracknell Suspect it was India - first operative spoke so unclearly I was passed on to another with similarly strong accented English again with lots of background noise Suspect they d got my number illegally When asked they said it was from the directory I engaged with them for quite a while but this appears to be cold calling They hung up when I suggested my phone number wasn t listed legally in any directory

Complete scam from start to finish

Complete scam from start to finish tried asking for bank details then sent a whattsApp asking for my card so I naturally sent them a picture of my hairy bum Don t answer but like me I guess you did and this is where it lead you It s an Indian call center where oh where will all this end people profiting from misery At least they get what they deserved from me

Terrible company avoid at all costs

Terrible company avoid at all costs ice returned a phone that does not work in its original packaging I ve taken photos of the phone all sides front and back to be told it s damaged I ve asked for photos of the damage still waiting for rely if you phone them it s a hour in the Que to speak to someone Terrible experience avoid like the plague This has been going on for 4 weeks

Constant cold-calling ignore GDPR

Non stop cold calling as listed in plenty of these other reviews they obviously have a policy of training according to the following principles Don t listen to you when you say not interestedTalk over youGet angry at youCall you every single day Do not remove anyone from their database despite many GDPR WARNINGSHang up on you when you ask for a managerNever ever apologiseDon t forget Call again tomorrow

Scamming swine

I am giving these scammers one star because I can t give zero Pestering annoying persistent lying devious con artists They literally phone every single day sometimes several times a day I have told them I am not interested I have told them not to call but they just keep on whining at me with their poxy scam

Avoid at all costs

Avoid at all costs Absolute scammers Lull you into buying a contractSent different phonesReturned said phonesNever received anything 89 downNo answer on phone- who knows how they sleep at night They can rot in hellHuge lesson learned foolishly I was drawn in - all reported and details changed please report to action fraud