Zoom Reviews

One platform to connect | Zoom

3.56
139 reviews
Great Rating
Based on 139 user experiences
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S

Service Decline

Service DeclineI started using Zoom with a paid subscription because Skype failed so often for my small online video book club It works well Initially it was easy to call for service Now both online and from the phone I m directed to engage in an online chat However all that is really offered is an email submission In the future I will consider alternatives to Zoom
G

It is easy to use but it is not secure

It is easy to use but it is not secure It is free to use and anyone can use it We like using zoom because even children can join in On some devices you can t see everyone s faces It is better to talk with everyone It s easy to see who is speaking and who is on mute Most of us think it is easier than Teams
R

ZOOM NEEDS TO FIX THIS ASAP

Zoom is a good app and is a great alternative source for communicating with friends and family however I feel like we should be allowed to delete messages when typed There have been many instances when I have sent the wrong thing or typed the wrong word to a teacher or friend and I was horrified and worried in the midst of it all because zoom gives you no option to delete a message you sent It would mean the world to me and a lot of people if zoom added this in an update
K

Fix zoom zoom

for about 40 minutes i sat trying to use zoom my girlfriend and i just wanted to screen share so that we could watch a movie but low and behold zoom wouldn t let me open the app it continued to sit there and buffer for 10 minutes straight i turned off my laptop to restart it and it still didn t work it worked for me for months on end why won t it work now
A

I normally don t have an issue with

I normally don t have an issue with Zoom but I do now They offered to meet with me to go over how to Webinar for nonprofits We scheduled the meeting I click on the link it says Your meeting has been booked no link anywhere in email to go over anything to to with the Webnar not even a prerecorded video In other words the horrible person didn t show up Not answering emails either
S

Good

Great instrument but should work on their support team
C

Why Zoom treats paying customers like this

I deeply despise that a paying customer like myself have to stand the self serving stupid home page on the Zoom website I can t believe that after paying for the service there is no way you can change the content of layout of the home tab on their website All the home tab does is spin frikking advertisement about all the wonderful features of Zoom over and over I though free accounts had to deal with that and after paying it would all either go away or give me the chance to customize it But no You can t even change the page to default to the meetings tab instead of the stupid home page I mean I am a paying customer Zoom can stop pushing their self-serving help already Why would Zoom punish paying customers like this At work we just started using Webex and is a powerful argument for not renewing my membership with Zoom Why paying customers don t have enough control to either remove or change all the self-serving BS on the Homepage Or maybe just let us default the landing page to the meetings tab From a programming stance this is not difficult or dangerous after all THERE IS NOTHING OF VALUE ON THAT HOME PAGE And lets not forget about the god-awful ever-present progress bar sullying the home page even more What do I mean Is the stupid bar on the homepage with the little checkmarks and a star at the end telling users their profile is not complete Like we are going to win a sweepstakes if we make it all the way up to the star by providing Zoom all the info they want in my profile Yayy what fun if I provide all of the info Zoom wants in my profile they can monetize on it whoo-hoo Common Zoom you can do better than that At work we just started using Webex and is it is becoming powerful argument for not renewing my membership with Zoom Lets see if Zoom makes some concrete changes to their interface for paying customers by the time my suscription expires Until then I ll just have to deal with their aweful website interface
M

40 minutes is not enough

40 minutes limit is not enough to catch up with family If you want more time to talk use FB messenger instead
J

ok for set mtgs not quick mtgs

I wish i had more alternatives They keep on having pop ups that disrupt as they have new apps Gmeet is good Teams is built in Zoom is good for formal meetings but not one offs
T

Great for video conference

Great for video conference - it has all the features you might need and everything works smoothly Customer support is not the best

About Zoom

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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Frequently Asked Questions

Zoom is a unified communication and collaboration platform offered by Zoom Video Communications, Inc. While renowned for its high-quality video conferencing, Zoom provides a comprehensive ecosystem that includes Zoom Meetings, Zoom Team Chat, Zoom Phone (cloud phone system), Zoom Webinars, Zoom Events, Zoom Rooms (conference room solution), Zoom Whiteboard, and Zoom Apps for third-party integrations. It is designed to connect people and streamline workflows through a single interface.

Zoom Meetings, the flagship product, offers reliable video and audio conferencing with features such as screen sharing, virtual backgrounds, meeting recording, and support for up to 100 participants on the free plan. It emphasizes ease of use, scalability for large sessions, and security features including end-to-end encryption. Accessibility features like live transcription and screen reader support are also integral.

Yes, Zoom provides a free tier that allows users to host meetings with up to 100 participants for a maximum duration of 40 minutes per meeting. This plan includes core features like video conferencing, screen sharing, and team chat, making it suitable for casual use and initial trials. Extended durations, increased participant limits, and advanced features require a paid subscription.

Zoom offers several paid plans tailored to different user needs: Zoom Pro for individuals and small teams, Zoom Business for small to medium businesses, Zoom Business Plus for enhanced features, and Zoom Enterprise for large organizations. These plans unlock benefits such as longer meeting durations, administrative controls, higher participant capacity, company branding, and dedicated customer support. Industry-specific solutions are also available for sectors like healthcare and education.

Zoom prioritizes security through measures like end-to-end encryption for meetings, compliance with global security standards, and robust administrative controls. The platform adheres to privacy regulations and provides features such as waiting rooms, passcode protection, and user authentication to safeguard sessions. Regular updates and a dedicated trust center further reinforce its commitment to security.
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About Zoom

Zoom: The Platform Powering Modern Collaboration

Zoom.us is the official online destination for Zoom Video Communications, Inc., a leading provider of a unified communication and collaboration platform. The website serves as the central hub for individuals, teams, and enterprises to discover, learn about, and access Zoom's suite of products designed to connect people and streamline workflows. At its core, Zoom is recognized for its reliable, high-quality video conferencing solution, but the platform has evolved into a comprehensive ecosystem supporting meetings, team chat, phone systems, webinars, virtual events, and more.

Core Products and Solutions

The website clearly outlines its diverse product portfolio, catering to various user needs. The flagship offering, Zoom Meetings, provides seamless video and audio conferencing with features like screen sharing, virtual backgrounds, and recording. Complementing this is Zoom Team Chat, a persistent messaging tool that facilitates ongoing collaboration outside of scheduled meetings. For customer engagement and large-scale communication, Zoom offers robust solutions through Zoom Webinars and Zoom Events. Furthermore, Zoom Phone presents a flexible cloud phone system, while Zoom Rooms delivers a software-based conference room solution for offices.

Beyond these core tools, the platform extends to specialized areas such as Zoom Whiteboard for visual ideation, Zoom Apps to integrate third-party tools directly into the Zoom experience, and Zoom Developer tools for building custom integrations. This integrated approach allows users to manage multiple communication channels from a single, familiar interface, enhancing productivity and reducing the need to switch between disparate applications.

Key Features and User Experience

Zoom's website emphasizes key attributes that have contributed to its widespread adoption. These include exceptional reliability and video quality, ease of use with a minimal learning curve, and strong security features like end-to-end encryption for meetings and compliance with global standards. The platform is designed for scalability, supporting everything from one-on-one calls to interactive sessions with thousands of participants. Accessibility is also a priority, with features like live transcription, keyboard shortcuts, and screen reader support.

Audience and Plans

The platform serves a broad spectrum of users. The website details specific plans for individuals, small teams, small to medium businesses, and large enterprises. A generous free tier allows users to host meetings with up to 100 participants for up to 40 minutes, making it accessible for casual use and trial. Paid plans (Zoom Pro, Business, Business Plus, and Enterprise) unlock extended meeting durations, administrative controls, increased participant capacity, and advanced features like company branding and dedicated customer support. Separate, tailored solutions are also highlighted for critical industries like healthcare, education, and government.

Resources and Support

Zoom.us functions as more than just a sales portal; it is a comprehensive resource center. The site provides extensive support through a detailed Help Center, video tutorials, live training webinars, and a community forum. A dedicated blog and resource library offer insights on best practices, industry trends, and product updates. For developers, the site provides full access to APIs, SDKs, and documentation to build and integrate applications.

In summary, Zoom.us represents the digital front door to a powerful and expansive collaboration platform. It effectively communicates Zoom's evolution from a video meeting tool into a holistic suite designed to meet the diverse communication needs of the modern, hybrid world. The website is structured to inform visitors about its capabilities, guide them to the appropriate plan, and support them with extensive learning materials, solidifying Zoom's position as a central pillar in today's digital workspace.