Michael Richardson

We engaged Emblem to manage our office facilities and provide IT support for our small business in South London. The facilities management side was acceptable - they handled cleaning, maintenance requests, and general upkeep with reasonable efficiency. However, the IT support portion was disappointing. When we had network issues, it took them over 24 hours to send someone out, despite being told it was an urgent matter. Their technician eventually resolved the problem, but the delay caused significant disruption to our operations. The monthly invoicing was sometimes confusing with unclear itemization of services rendered. When I called to discuss the billing discrepancies, the account manager was polite but not particularly helpful in clarifying the charges. The service works for basic needs, but I expected faster response times for IT emergencies given their marketing promises.

After a small fire in our kitchen left smoke residue throughout our home, we called this company for restoration services. It took them nearly 48 hours to respond to our initial inquiry, which was frustrating given the urgency of the situation. When the crew finally arrived, they were polite and seemed to know what they were doing. They cleaned the walls and ceiling, treated the affected areas, and ran air purifiers for several days. The odor was significantly reduced, though I still notice a faint smell in the back bedroom occasionally. The pricing was reasonable compared to other quotes we received. Overall, they got the job done and our house is livable again, but I wish they had responded faster when we first reached out.

Called them after a garage fire left smoke residue throughout our house. They arrived within a day and gave us a quote that was in line with what we expected. The crew was polite and worked efficiently, cleaning walls, ceilings, and most of the affected areas. However, I noticed they missed a few spots behind furniture and the odor lingered a bit longer than they said it would. We ended up buying our own air purifiers to help with the smell. For the price, I expected a slightly more thorough job, but overall they got the main work done and we were able to move back in on schedule.