Michael Richardson

We hired this company after a fire in our living room caused smoke damage throughout our house. When the restoration crew arrived, they seemed rushed and didn't take the time to protect our furniture or floors before starting work. During the cleanup process, one of the workers accidentally knocked over a bookshelf and broke several items that had sentimental value. When I brought this up with the supervisor, he said it wasn't their responsibility and that we should have moved everything ourselves beforehand. The smoke odor was reduced somewhat, but they left water stains on the carpet from their cleaning equipment. They also charged us more than the original quote without explaining why. I ended up having to hire another company to finish the job properly. Very disappointed with the lack of professionalism and care.

We contacted this company to install a security camera system and door sensors at our home. The quote they gave us over the phone was significantly lower than what they charged us after the installation was complete. The technician showed up an hour late without calling ahead, and during the install he left a mess of wires hanging down the wall instead of concealing them properly. When I pointed this out, he said it would cost extra to hide the cables. The system itself works, but the mobile app connectivity is spotty and customer support hasn't returned my calls about fixing it. For what we paid, I expected much better professionalism and service quality.

We contacted them after a small kitchen fire left smoke damage throughout our home. The initial estimate seemed reasonable, but when we called to schedule, it took them three days to return our call. Once they finally showed up, the cleanup was surface-level at best. They wiped down walls and removed some soot, but didn't address the lingering smoke odor in the carpets or properly clean the HVAC system. We had to hire another company to finish the job properly. For the price they charged, I expected much more thorough work and better communication.

I tried the app thinking it was a one-time payment but got charged again the next month. The subscription terms weren't clearly displayed during signup. Customer support took days to respond. The app itself works okay but the billing practices are questionable. Would appreciate more transparency upfront.