Better5
★ 3.9
better5.com
Good exercise videos, easy to access, and excellent customer service
I've used B5 over time. Originally I bought a number of online videos directly as one offs to go in my library. Last year, I took up a $150 approximately offer to have unlimited access, but I found I just didn't use it. Recently, Better 5 renewed the membership without giving any notification. Pleased to say that on emailing them telling them I wanted to cancel the accounts and get a refund, they responded immediately.
1. First they offered me a discount
2. Then when I asked, without any problem at all, they refunded the full amount
The videos I've used I thought were pretty good, and I'm very pleased at the excellent service. Although I do feel that any company renewing a subscription should notify you first.
1. First they offered me a discount
2. Then when I asked, without any problem at all, they refunded the full amount
The videos I've used I thought were pretty good, and I'm very pleased at the excellent service. Although I do feel that any company renewing a subscription should notify you first.
Positive Experience
customer service
auto-renewal issue
refund process
video quality
subscription management
