Shanika

I've been ordering from Alpha-pharma for a few months now. The product quality seems consistent and matches what I expected, which is the main reason for the three stars. However, the shipping time is really unpredictablemy last order took almost three weeks to arrive with very little communication in between. The website is straightforward, but the customer service is just okay; they respond, but it's not very fast. It gets the job done, but there's definitely room for improvement on the logistics side.

I feel it’s important to share my deeply troubling experience with Dealer Loyalty Protection to warn others who might consider doing business with this company. I strongly advise you to read other reviews—you’ll find I am far from alone in experiencing what I can only describe as unethical and unprofessional behavior.

My vehicle repair was covered under their warranty, and yet they attempted to avoid paying the full cost of the repairs, despite clear documentation: an invoice, a payment receipt, and a dealer email statement all supporting my claim. When I contacted their office to escalate the issue and requested contact information for their legal department, I was met with completely unacceptable behavior.

SHAWN OSINGA, the payments manager, was not only rude but outright hostile, yelling at me over the phone simply for asking to speak with someone from their legal team. His conduct was unprofessional and aggressive, and he made no effort to resolve the issue in a respectful or businesslike manner.

Things escalated further when I followed up with an email to their legal team, informing them of my intent to pursue legal action due to what I firmly believe was an attempt to scam me out of legitimate coverage. Incredibly, CEO Rich Benevento himself responded—not to address the problem, but to threaten me for requesting legal contact information. His unhinged response and demeanor were not only inappropriate for someone in his position but raise serious concerns about the internal practices and ethics of this company.

This kind of behavior is not just unprofessional—it's intimidating and potentially unlawful. No customer seeking resolution should be treated with such contempt or fear tactics.

It’s clear to me that Dealer Loyalty Protection is not a reputable company. Their aggressive conduct, refusal to honor claims, and attempts to silence dissatisfied customers by intimidation are major red flags. If you are considering their services, think twice. There are numerous other reports from customers experiencing the same kind of disrespect, denial of valid claims, and threatening responses when they try to hold the company accountable.

I am currently preparing to pursue this matter in court if necessary. I urge others who have had similar experiences to document everything and consider doing the same.