Cindy

I cancelled my trial on the 13th of January, well within the time period stated upon signing up. I received a cancellation confirmation email. Deeming this cancelled, carried on until I happened across the sight, and found an invoice (not directed to your email) on my page. They were charging me without consent. I emailed to complain and go the same automated, lousy response each time, stating I couldn't cancel, even though I had not authorised the charge, even though I received a confirmation cancellation email, and the invoice states "can receive a refund until the 21st Feb." how very odd. I asked to speak to management, no response, I asked for a refund, "sorry you missed the window." Having search Trust Pilot, I see this is a frequent problem, people cancelling and being charged. I then went on to PayPal to see if I could get a refund, and because they are a legitimate business, they gave me one. Despite 2 confirmation emails stating I had cancelled, and the numerous nonsense emails stating nothing much of value, they did assure me my memebership had been cancelled. I double checked on PayPal, and it was still ACTIVE! So not only do they lie and and steal, they will also keep your membership active in the hopes you don't notice. Utter theft and nonsense. Do not trust the company.