Twinkl Reviews

I cancelled my trial on the 13th of January, well within the time period stated upon signing up. I received a cancellation confirmation email. Deeming this cancelled, carried on until I happened across the sight, and found an invoice (not directed to your email) on my page. They were charging me without consent. I emailed to complain and go the same automated, lousy response each time, stating I couldn't cancel, even though I had not authorised the charge, even though I received a confirmation cancellation email, and the invoice states "can receive a refund until the 21st Feb." how very odd. I asked to speak to management, no response, I asked for a refund, "sorry you missed the window." Having search Trust Pilot, I see this is a frequent problem, people cancelling and being charged. I then went on to PayPal to see if I could get a refund, and because they are a legitimate business, they gave me one. Despite 2 confirmation emails stating I had cancelled, and the numerous nonsense emails stating nothing much of value, they did assure me my memebership had been cancelled. I double checked on PayPal, and it was still ACTIVE! So not only do they lie and and steal, they will also keep your membership active in the hopes you don't notice. Utter theft and nonsense. Do not trust the company.

Had a fast and understanding response from the staff member Emma that solved my problem and put my mind at ease Thank you so much

Thanks Twinkl team The team made me a bespoke banner for my display by altering the title on an existing banner to suit my theme It looks great

Twinkl is great support for my EFL lessons Motivating resources help my students develope their skills and promote their curiosity and engament This time I needed a banner for my classroom display that wasn t available on Twinkl and they were so kind and quick to produce it under request Amazing

Amy and Heather helped me to solve a problem with my subscription They were very kind and understanding and managed to help me in a short time

I had an issue with a payment Didn t think I d be able to get help with it on a Saturday however after putting in my complaint through the online chat I had an immediate response from Emma who processed a refund and changed my subscription It was so quick and easy Also Ansaria from customer care who promptly described the issue and pointed me in the right direction Thanks to both of them

As an educator who helps other teachers to plan lessons I found so many terrific resources on the Twinkl site to share as examples with my teachers If you unclick the US-only options you will find even more I was pleasantly surprised at the wealth of topics and grade levels available

This app is useful for everyone they have thought of each and every kids children needs be it visual be eat listening be it sensitive They have thought of each kids need including inclusion kids what else can one wish for

Twinkl are so accomodating and helpful They provide incredible resources that are student friendly clear and engaging for students I love how it aligns to the curriculum Thanks for your help Hannah

TWINKL provide great resources for teachers and family helpers of all ages for all ages On top of that they do have a team who genuinely do offer support It s not a chat bot without the option to talk to a real person who will endeavour to help you find the right solution to your problem I spoke with Liz yesterday She listened carefully to my query and went above and beyond in providing a wonderful solution for me Both company and their dedicated staff highly come highly recommended