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Published Mar 09, 2025
Ihavanas Review – Disappointing Experience and Poor Quality Control
I ordered a box of Quai cigars from Ihavanas and never received the package. I emailed them twice and got no response—very disappointing. Is Ihavanas legit? Based on my experience, I seriously doubt it.
I also purchased Jose Piedra Cazadores, and within a week of storing them in my humidor (which is perfectly maintained at 70 or just below), they started growing mold. When I reached out to Ihavanas, a rep named Bryan gave me a lecture on how mold is everywhere and suggested I just wipe it off and smoke the cigars. Unbelievable! If Ihavanas is legit, why are they shipping old, mold-prone cigars and offering such terrible customer service?
Another frustrating purchase was a box of Upmann’s cigars. After resting in my humidor for two weeks, I tried smoking four—three of them were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue—how embarrassing! These aren’t handmade Cuban cigars; they’re low-quality. Buyer beware!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that’s false—it’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. If you’re wondering, “Is Ihavanas legit?”—the answer is no!
I also purchased 50 cigars (two boxes of 25), and they arrived covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before they’d replace them. What’s the point? They’d probably just wipe them down and resell them to another customer. I threw them away rather than risk inhaling mold. Ihavanas does not stand behind their products and does not care about customer satisfaction.
That being said, I’ve seen some Ihavanas reviews claiming they provide great service and quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn’t trust them. They are taking advantage of customers, and I won’t be ordering from them again.
I also purchased Jose Piedra Cazadores, and within a week of storing them in my humidor (which is perfectly maintained at 70 or just below), they started growing mold. When I reached out to Ihavanas, a rep named Bryan gave me a lecture on how mold is everywhere and suggested I just wipe it off and smoke the cigars. Unbelievable! If Ihavanas is legit, why are they shipping old, mold-prone cigars and offering such terrible customer service?
Another frustrating purchase was a box of Upmann’s cigars. After resting in my humidor for two weeks, I tried smoking four—three of them were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue—how embarrassing! These aren’t handmade Cuban cigars; they’re low-quality. Buyer beware!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that’s false—it’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. If you’re wondering, “Is Ihavanas legit?”—the answer is no!
I also purchased 50 cigars (two boxes of 25), and they arrived covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before they’d replace them. What’s the point? They’d probably just wipe them down and resell them to another customer. I threw them away rather than risk inhaling mold. Ihavanas does not stand behind their products and does not care about customer satisfaction.
That being said, I’ve seen some Ihavanas reviews claiming they provide great service and quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn’t trust them. They are taking advantage of customers, and I won’t be ordering from them again.