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Published Apr 13, 2025
Star – Avoid Vortehair at All Costs – Total Scam
I’m leaving this review to warn others: Vortehair is a scam. This company is not legitimate – it’s a front for a Chinese operation using SHOPLINE as a website host to appear like a UK-based business. Don’t be fooled by the sleek website or the fake UK address. Details of the individuals running Vortehair, including their addresses, have already been reported to both UK and Chinese authorities.
I bought what I thought was a premium hair dryer from vortehair-de for £159, only to receive a product that looked like it came from a knockoff warehouse. The item didn’t even have any branding or printing—clearly not a genuine product. A quick Google Lens scan of the product revealed the exact same dryers are being sold on Chinese sites for $28–$40. That’s a massive markup and pure deception.
The worst part? When I asked for a refund, they flat-out refused. They said it would cost too much to return to China, and therefore, they couldn’t help me. This is after they magically packed two separate orders into one package without notifying me and ignored my request to cancel the second order. They even had the nerve to offer me a £5 discount to keep both garbage dryers.
There’s zero communication from their end. No proper customer service, no respect for consumer rights. They rely on misleading UK customers into thinking they’re buying locally, only to ship low-quality junk from overseas.
I’m a professional hairdresser and what I received from Vortehair isn’t suitable for home use, let alone professional use. Now I’m £318 down, stuck with two subpar dryers, and stuck in endless emails that are causing a serious toll on my mental health.
I bought what I thought was a premium hair dryer from vortehair-de for £159, only to receive a product that looked like it came from a knockoff warehouse. The item didn’t even have any branding or printing—clearly not a genuine product. A quick Google Lens scan of the product revealed the exact same dryers are being sold on Chinese sites for $28–$40. That’s a massive markup and pure deception.
The worst part? When I asked for a refund, they flat-out refused. They said it would cost too much to return to China, and therefore, they couldn’t help me. This is after they magically packed two separate orders into one package without notifying me and ignored my request to cancel the second order. They even had the nerve to offer me a £5 discount to keep both garbage dryers.
There’s zero communication from their end. No proper customer service, no respect for consumer rights. They rely on misleading UK customers into thinking they’re buying locally, only to ship low-quality junk from overseas.
I’m a professional hairdresser and what I received from Vortehair isn’t suitable for home use, let alone professional use. Now I’m £318 down, stuck with two subpar dryers, and stuck in endless emails that are causing a serious toll on my mental health.