Mobile Phone Unlocking and Repairs in Burton-on-Trent 07 Heaven
Based on authentic user experiences
Sarah Prytherch
6794 reviews
N/A
6 months ago
Avoid at all costs
Hi Sarah Not good news I m afraid This morning I have disassembled your switch First of all it was missing about half its screws -not a good sign I electrically tested the USB port and only about a third of the USB connectors were connected to the board I m surprised it even worked for a short time to be honest The USB port had been melted by the installer I ve now removed the USB port but the damage to the pads and traces underneath is too severe for me to fix Most of the pads are broken I would contact whoever installed this port and ask for some serious compensation because this work is embarrassingly bad Sorry for the bad newsThis is the state my switch was in when i had a USB c port changed switch i now have an irreparable switchThe reply i got from here was leave it with me and I will see what i can do but i cant give you a timeWhich doesn t conform to section 55of the consumer rights actIf the consumer requires such repeat performance the trader a must provide it within a reasonable time and without significant inconvenience to the consumer I will get round to it when i can but don t be ringing me to chase it up is not a reasonable time and also it is an inconvenience to my daughterSo i requested a replacement as we have already been told its irreparable the reply was no Also section 49 49Service to be performed with reasonable care and skill 1 Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill The guy who was supposed to be repairing my item was self isolating and wouldn t do it rightly so so instead of being honest and giving my my switch back someone else who clearly doesn t have reasonable skill did itAnother breach of the consumer rights actAlso i reminded this company i have 6 years to raise a dispute for a service which was also dismissed Avoid at all costs Feel free to reply publicly and explain how you haven t breached the consumer rights act since you want to reply to my review
Lee
6794 reviews
N/A
6 months ago
Charged 20 for free code
My mum needed a Samsung note 10 unlocked and needed a block taken off the the simlock entry screen She was charged 20 All of this service unlock and unblock is provided for free by EE I am disappointed that she wasn t given fair advice about the free unlock service She went back to complain and was dismissed It wasn t the owner who served her Total shame as the owner does a fantastic job
Alison
6794 reviews
N/A
6 months ago
Excellent service
First time using 07heaven Excellent service Had a water damaged Samsung A32 Repaired by Jim in just over an hour Back to full working order Can not recommend enough Thank you Jim
Karen T
6794 reviews
N/A
6 months ago
Super speedy help by nice chap
Super speedy help on the spot for my Aunts mobile Really nice guy who refused to take any money for the job too Thanks so much my Aunt was over the moon and didn t believe there were still such understanding people about
Melissa Dean
6794 reviews
N/A
6 months ago
Excellent service and price
I broke the camera on my phone 07 Heaven ordered the part and fixed it within 24 hours Cheaper and faster than going to Apple a camera protector provided free I was recommended to 07 Heaven by 3 different people and can understand why Highly recommended
Rachael
6794 reviews
N/A
6 months ago
Daughters phone turned off every 3
Daughters phone turned off every 3 minutes went to a few places including EE all wanting above 350 for the repair saying it was the memory board Contacted 07heaven and he was brilliant Trustworthy genuine person had the glass back repaired on the iPhone 15 and a sensor total cost 150 - will never go anywhere else Outstanding service communication and genuine He even met me local to save me going back to Burton and gave me the phone Kept in contact to see if all was ok and said to come back if any issues So many cowboys have these shops who don t know a thing This guy knows his stuff
